Sportsman's Warehouse — Attraction in Sheridan

Purchased an arrow rest from the store, the bow tech who installed the rest took my bow completely out of tune and I had to have it retuned by another bow tech. At no fault of any of the bow techs, the arrow rest was not functioning properly. Fletchings hit the rest. I called to see if I could return the arrow rest because the sportsmans bow tech had thrown away the box. (He did ask my permission before he did so and I said go ahead). I was told I needed to come in in person the next day to talk to the bow tech as they wanted to "solve the issue." There was no way I was going to let him touch my bow again. As I was at work I had to call on my lunch break once again to explain that the arrow rest was not functioning properly I only want to return the arrow rest. He then said to go ahead bring it in and they would return it. Seeing as I am at work i asked a good friend if he would take it back to the store. He was then told no we are not going to take the arrow rest back that the arrow rest was heavily used and could not be returned. So once again I called the store. I was told the same thing to which I explained that no the arrow rest was not heavily used it had seen at the most 40 arrows and the reason why it looks as though it was used at all was because the fletchings hit the rest which is why I wanted to return it in the first place. I did get frustrated at this point and told them that so I'm out 150 dollars for the rest, 60 dollars to have the bow retuned, and my friend wasted 60 miles and an hour of his time when you could have simply told me on day one when I had called that no you will not accept it. I was told that they did say they would not return it, which they did not tell me at all. I have had great experience with this store since it opened however, this has ruined all of that and I will not shop here again and I recommend you...

This is a very small Sportsman's, and the available selection is even smaller. Most prices will be a bit higher than what you can get online for the exact same item, but it'll do in a pinch.

The biggest problem is the speed of service They usually only have one register open, and it's a very slow register. And they go out of their way to make things slower. Want to return something with a receipt? Stand at the counter, and they'll radio for a guy to eventually get to the counter. He'll look at the item, and look at the receipt, and tell you if you can return it or not. You then get to go stand in line at the one open register, where they will eventually slowly do your refund, but only after asking the exact same questions that the guy at the counter asked. Not sure why they make you go through these extra hoops for a simple return, but I've never seen anything like it at other...

Super dissappounted. No lie, got there at 845pm to grab some new sunglasses and flies real quick for a last minute fishing trip. They close at 9pm so I hustled in, grabbed my stuff, got to check out, and realized I accidentally left my wallet at a meeting across town I just came from. I called my buddy, he saw it on the counter and told me he was headed right towards me. It was 9:02 pm and they literally told me no way they could wait the 5 minutes it would take for him to get there. I had $75 worth of gear, and they couldn't wait 5 minutes. pretty disappointed to be honest. I was super grateful they stayed open until 9, but bummed they wouldn't wait 5 minutes for an outdoorsman. Guess I'll go back to the local home town boys who would literally drive in an open their doors to make sure you had what you needed, even...