The Home Depot — Attraction in Sheridan

Home Depot Sheridan Refuses to Deliver to Building Site: I have had my order of drywall and framing lumber repeatedly cancelled by the Home Depot in Sheridan, Wyoming. They simply claim it is "winter" and their driver will not take the load over the Big Horn's. Given the occasional winter weather events I told them to just bring the load(s) over when there are clear periods of weather for travel.

No matter for how many weeks of clear weather (in the forties at the job site and sun for weeks-little if any snow, clear route 14 with no winter restrictions, etc., they will not deliver). Phone call after phone call....lots of excuses and no action. They insist that they only have "the one driver," no others and he works "six days a week" for that one store. I guess he never takes any time off either? So there is no one else to fill in? Even though we have had other drivers deliver to this address from that store.

I moved here from Alaska and know a thing or two about winter weather and can appreciate as well as anyone how to take it safe when there are hazardous driving conditions. However this is simply a storefront that (seemingly) supports one driver that just isn't going to deliver product. UPS, Fed Ex and the Big Horn Coop all deliver to this address during the winter as well as Bloedorn Lumber and a local concrete mixing company.

This Home Depot store (Sheridan) is the only store that has refused to deliver.

The job site is right on Hwy 14 (like 50 yards off the Hwy) and heavy truck traffic goes by all day long (low boys, cement mixers, flat bed semi's, tractor trailer combinations, fuel trucks combinations, dump trucks and semi trucks hauling trusses, cattle trucks, hay trucks). All of these carriers go back and forth over the Big Horns day and night, seven days a week.

I've called as many "store managers" for the Sheridan location as I can as well as the national Home Depot Complaint Departments "online." It has been nothing more than a series of being put on hold and employees with little to no background and even less ability to accomplish any meaningful assistance. Lots of wasted time with no progress.

This isn't a surprise to anyone that regularly deals with "big box stores" as you are generally on your own and need to understand what you are doing and how to do it. The store employees come and go....some better than others but don't expect too much.

The motivation to shop Home Depot comes from their buying power to provide low pricing and their return policies and so forth.

Now...about a month delayed from any delivery of drywall and framing lumber I've seen the pricing for these bulk goods skyrocketing and have now missed what ever reasonable pricing there may have been.

This is the thin end of the wedge and I am confident that there is little to nothing that will be done about this however it must be clearly stated that at least in this location the store managers/owner should realize the folly in what they have allowed to take place in lieu of so many contradicting examples of commerce delivery taking place in this same location and region. In short they are backing the wrong horse and perhaps may consider getting a few more "can do attitude" employees recruited instead of maintaining this current stable of hand wringers and excuse makers.

The Wyoming winter in this region at least is perhaps one of the most lame periods of the year with very few precipitation events that are well forecasted and reasonably driven around. This area receives seven inches of precipitation/year. How bad could the winter driving be?

If all freight carriers had this store's attitude there would literally be nothing supplied for months on end. All they have to say is "it's winter" and nothing more will be done.

I don't think the guy who started the Home Depot had this type of service in mind for...

I am a long time everyday customer as I run a contracting company. My home store is usually Billings, Mt with no issues going on 7 years. Our company spends on average 150-200k annually at Home Depot. This store had me on wait for over 6 hours giving me a run around about having my 10k order of lumber delivered to a location 20 min from the store. I placed the order 3 times and spent 6 hours on the phone throughout the day. They decided to cancel it for the 3rd time in the same day. As im calling around the store and online, nobody sees why its continuing to be canceled over and over. After excuse upon excuse and hours of waiting I was finally told the truck wasn't available for delivery that day due to maintenance. I requested to talk to a manager around 8:30pm to try and find a solution. The manager put me on hold then hung up the phone at 8:55pm without ever talking to me. When I called back they let the phone ring until 9pm, answered it and hung up immediately. The store then was closed and the issue still persists the next day. We now have a $400 air BnB for the day and $1000 in labor sitting out of town with no materials to work with. The overall experience with this store in particular cost me money and a business relationship with my customer. I'd suggested, if any way possible, take your business, time, and efforts to a place that wants it. The behavior from the manager is appalling to...

I missed the deadline on my survey but I still wanted to share what a wonderful experience I had at this store. HUGE shoutout to Mia for being such a wonderful employee. I can't say how much of a help she was. We drove 3 hours to look for a washer. After a day filled with pushy salesmen I was feeling overwhelmed and almost didn't stop by to look here. Mia asked if we needed any help. When I told her what we were looking for she helped us find the washer we were looking for. Never once was she pushy. When I asked her for a few minutes to talk it over with my husband she said of course. That in itself was huge for me! We ended up purchasing the washer. She was wonderful to work with from start to finish! She took such amazing care of us and was beyond kind the entire time. Thanks to Mia we will be back to this store next time we need we are in town. Thank you again Mia and the ladies running the self checkout on 9-18-2021 @ 2:30pm. I can't thank you all enough for the wonderful service...