Office Depot — Attraction in Shreveport

I visited Office Depot today for the hundredth time or more, and as I was entering, I noticed a worker who was, I assume, just starting his shift, immediately behind me. As a result, he stepped right in to help when he saw that there were some toner cartridges to recycle, even though there was another employee woman over by the printing section who was yelling for me to come down to where the registers were open. Instead, this guy (his name is Jerry) encouraged me to just remain where I was, and he took care of me. He was quite friendly. He offered to go get me a case of ream paper because I also needed one. Knowing the item is heavy, he then offered to deliver them out to my car. I'm an Operations Supervisor at an upscale salon and spa in the area, and I have a lot of experience in customer service. Every time I've visited Office Depot, service has never been as good as it was today. I'm not sure how much they pay Jerry, but it ought to be higher. I am aware of this because he is the kind of worker who puts the needs of the company before his own, even though these are Office Depot customers rather than Jerry's. What a wonderful person, he definitely need to...

If you have an important job to be printed no matter how big or small this is NOT the place to seek assistance. As a marketing specialist I have to order large print jobs quite frequently and the location is in very close proximity to my office so this should be an easy transaction right? WRONG! I've been given the run around so many times today I don't know which way is up. I was first put on hold by the party who answered the phone for about 30 minutes before I hung up, called back to speak with the print department only to be told they have no idea who put me on hold and they don't have anyone in their print department until after 1pm today. Totally understandable, however when I called back at 1pm I was advised by that 1pm rep that she was only taking orders and would not be doing any print jobs because she had to make sure everyone got a break and did not have time to do so and that I should just check back some other time to see when or if they had time to complete my print job...needless to say get your large print jobs done elsewhere because this is...

Terrible customer service in the printing department. I asked for help printing address labels and they looked at me like I was crazy. Eventually I was told to go home, design my own, put it on a flash drive, and bring it back. When I did that, they took my flash drive told me it doesn't work like that, and had me redesign it on their computer. I never got my flash drive back. They said it would be ready in 7-10 days - which seems excessive in the first place - and that they would call me when it was ready. 10 days later I hadn't gotten a call so I called them. They put me on hold for 15 minutes and I eventually hung up. I looked online and saw that my order was ready. I never got a call. I came into the store and my product was sitting on the counter, unwrapped, without the free dispenser that was supposed to come with it. They said they'd look for it, but the guy who was supposed to look was "at the register and would I like to wait?" Um, yes. I am currently standing in the store as I have been for 25 minutes. I will never come back. Order on...