The Realm Salon — Attraction in Sierra Vista

I made a long awaited appointment with Cynthia Martinez after I read some decent reviews about her work, I assumed she would be good. Boy, was I sadly mistaken! I have to say that in the 7 years I've lived in Sierra Vista combined with the many different stylists that I have seen, she had to be the worst hair nightmare doer that I stumbled upon in a long time! To make a long story short, I came in wanting a dark auburn color & received a bright orange color instead, in which I was not happy with at all!! She agreed to cover it up for me because I couldn't and wouldn't leave that salon looking like a pumpkin! She covered the orange with a solid darker color in which she chose. So 2 color dyes, 3 washes, a 3 minute haircut and no style because she said she didn't have the time and 4 1/2 hours later, I left. I went home showered, rinsed & styled my hair only to discover that my hair color was so dark, it was near black. She also left some of my hair uncut with long, thin stringy pieces just hanging there that I was unable to style. I texted her right away to see if she would fix it and got no answer. Well, perhaps she's busy and she'll get back to me the next morning I thought, nope!! no answered text from her at all. So around 10am the next day I went back in the salon hoping she would kindly squeeze me in to trim and fix. I asked the young lady at the desk to see her and she went over to talk with her. She had another client in the chair at the time when she turned around and glared at me in an angry stare. I asked her if she could squeeze me in for a quick 10 minute fix and she said NO! I'm booked all day! I asked her when she could fit me in and she replied, I don't know, I'm booked all week! I then asked her if another stylist who wasn't doing anyone at the time could and she told me NO! I said can I get a refund then? and she replied NO, there's nothing wrong with your hair! I left that salon in utter shock! I have never in my life been treated so badly by a so called hair professional who couldn't care less about the people who put their trust in her care. I might as well have taken the $150 that I paid her and flushed it down the toilet. My hard earned money was...

I went to this salon to have my natural blonde hair smudge down my highlights. Kim, my stylist, picked a color she thought would look good on me instead on what I asked for. She teased my hair before applying the color and gave me dark red roots and a ton of breakage from the teasing. I expressed my concerns over the color, and Kim brushed them off. I came back a few days later to have it fixed, and she told me the tubes of color must have gotten mixed up. She applied a Malibu treatment (which I googled after, and it clearly says it does not lift anything darker than an 8) to try to remove the red. Obviously, it did not work, but it did cause a large amount of damage. At this point, Kim told me she did not have experience with color removal. I asked for the manager, who said she had no idea of the situation, but implied that I must be in the wrong because Kim has 30 years of experience. She said it must just be my hair's undertone that caused the redness (I have Zero red in my natural hair). She also said they do not give refunds- apparently your hair being ruined does not matter to them. I walked out with roots that looked like Ginny Weasley and blonde ends. Another stylist who specializes in color removal worked on my hair a few days later. She said she'd heard conflicting stories, which leads me to believe that Kim was not forthright about what happened. My hair was too damaged by the Malibu treatment to do anything but color over the red. While my hair looks much better, I still have spots of red. The manager/ owner sat in the booth beside us and never acknowledged the client who has had repeated bad experiences at her salon. Another stylist posted a review after seeing their work, and they deleted it. Overall, there was a lack of accountability and professionalism. Attached are pics of my hair before I went in, the dark red she gave me, and my current damaged,...

Absolutely Thrilled with Annie at Realm Salon! I recently had the pleasure of getting my red hair done by Annie at Realm Salon, and I am absolutely over the moon with the results! From the moment I sat in her chair, I knew I was in capable hands. Annie is truly a magician when it comes to hair, and her expertise with red tones is undeniable. She took the time to really understand what I was looking for, offering insightful suggestions and ensuring we were both on the same page before even touching my hair. The entire process felt collaborative and I felt completely heard. What truly impressed me was the amount of time and care Annie dedicated to creating my beautiful new look. She didn't rush, paying meticulous attention to every strand. The depth and vibrancy of the red she achieved are simply stunning, and I've already received countless compliments. It's exactly the shade I've always dreamed of! Beyond her technical skills, Annie possesses a genuine talent for hairdressing and all things beauty. Her passion for her craft shines through, and she has an innate understanding of what styles and colors will best suit her clients. She offered helpful tips and advice on maintaining my color and keeping my hair healthy, which I truly appreciated. Thank you, Annie, for your exceptional work and for making my hair dreams a reality. You are a true artist, and I highly recommend anyone looking for a talented and dedicated hairstylist, especially those with red hair, to book an appointment with Annie at Realm Salon. You won't be...