Regal Simpsonville — Attraction in Simpsonville

I want to start by saying I am not the kind of person who takes the time to write reviews usually, but I have to share this. I just got back from seeing the Eras Tour Movie on the official opening night, first time going to a movie theater in years. I have to say, this experience did not make me eager to come back.

First of all, no Taylor Swift cups or popcorn buckets on opening night ...I was disappointed but I let this go because I don't know if it's the theater's fault or if something may have happened on Taylor's merch company's end. You guys need to get Dr. Pepper or Mr. Pibb or some equivalent. The popcorn is way too salty.

I think some older woman complained that a few of us were standing and dancing outside of our seats so that we didn't block anyone's view. So they sent in two cops who told us we had to remain seated. I get that you're trying to look out for everyone's safety, but it killed the vibe for the rest of the movie. Especially after the cops came up to block each end of the second to last row and harassed the girls behind me twice, saying they needed to have their phones off and put away (despite several other people being on their phones, nobody was recording the whole movie, a few people were taking some snapchats of the fans in the theater having fun and they tried to accuse them of recording the movie). At this point the level of excitement had gone from about an 8 to a 5 to a 3. We did sing along still but everyone just kinda had the energy sucked out of them and we were afraid doing anything but sitting there would get us reprimanded by the police. It was excessive and I wanted to go see this in theaters multiple times but after that I have no desire to come back.

And the worst part was probably that it felt like it was 80 degrees inside the theater. I was wearing a strappy, backless body suit and I was SWEATING. And it wasnt from dancing, because they shut that down real quick 😂. There were a lot of people so a lot of body heat in one room and it felt like the only air circulating was from the one ceiling fan going.

Like I said, first movie theater visit in a long time so idk how other theaters are running, but if it's anything like this I don't think even Taylor Swift can save...

Will never return. As a preface I take my 5 yr old autistic son to the movies at this location LITERALLY at least once a week, most times with one of his therapists, bc he loves to specifically watch the credits. We are consecutively the last ones in the theater bc if we leave before they end he has a meltdown. I always apologize to the attendant waiting to clean and explain to them why, to which they usually are very understanding, my son always tells them thank you and bye as we leave. Today we went to see hotel Transylvania 3 with my step daughter. At the end of the movie, we were the last as always. The music in the song that played got louder at one point and my son started to bang his head (a common with autism that his therapists are working on) I opened my phone for the first time since arriving and snapped a pic to send to his therapist to let them know it was coming back. I put my phone back in my pocket. Gathered our trash, stood to the side while the credits finished and let the attendant know, as always, he was autistic and sorry for the inconvenience but we finish the credits. He nodded and walked on. When the credits ended before we could even get past the seats a crew of 5 employees cornered us in and said they were told I was recording the movie. I explained to who I assume I was the manager what and why i did, showed him my full gallery, offered to delete the single pic. I was told "ok, well your leaving now anyway right." No other employee would even aknowledge our presence after when my step daughter asked where the bathroom was or my son attempted to say goodbye.I have no problem them questioning anything or even asking to see my phone. I have a problem with how we were cornered, how my children were cornered/scared, treated and ignored, and how the situation was handled. Come to find out in his meltdown my son dropped his pony on the way out, I called up there and asked a female who awnsered if they found anything, was put on hold, the same manager previously returned on the phone and said no and hung up. Great team at Simpsonville for sure, will make a point to drive 30 min out of my way from now on to ANY other theater as well as let every other single special needs parent...

We always go to Hollywood 20 in Greenville, because we live close by, we have never been here and will not come here again. Decided to try it early in AM to take my 5 year old autistic son to see Captain Marvel because he loves superhero’s. I don’t appreciate having a manager coming to the top row of the theatre asking me if “everything is ok” because he is enjoying the film enthusiastically. It is quite insulting and insensitive. Evidently the very few neighboring patrons were having an issue so had to tattle, had they been adults and just asked me I would have gladly told them he was enjoying the film and just gets a little excited, as any parent of a child with ASD would have been happy to do. We paid our money like everyone else and happily purchased the over priced concessions. After the manager left, my son became more excited after getting attention so I gladly left so as to not “bother” the other movie goers. There were maybe 10 people in the theatre if that, and seriously, an adult complaining about a kid being excited during a superhero movie, at 9am in the morning? Wow, it’s a movie for families with the emphasis for the kids, consider your audience adults, you see a movie for kids, there might be a few in the audience. Also know that there others that exist that are different and just because you sit at a screen staring blankly and not moving for two hours doesn’t mean that’s the only way to be. Be mindful whether you are a guest or employee that all people are welcome to enjoy these life experiences, be sure to consider everyone before selfishly deciding someone is being a “nuisance”, perhaps seeking an alternative like finding another seat in the other 100 that are available, or maybe just talking to the parent like a human being? I am just saying there are alternatives and ways to ensure all enjoy. I will definitely be sharing this experience with family, friends, and supporters of those with autism. We have never had these issues in Greenville and will gladly keep our business where we have always...