Kohl's — Attraction in South Plainfield

Hi,

Had a terrible experience with billing person I think counter 3 on 6/18 8:35pm

Background: Today morning I stopped by to return an Amazon item, as part of return tracker there was coupon for 25%. So later in the evening I came with my family for shopping.

Billing: I presented the tracker receipt, She said it doesn’t have bar code and she cannot apply the discount. So I went back to Amazon return counter, they reprinted the tracker receipt for me based on Amazon QR code.

During this time my family was just waiting by the side of counter, I returned back in 5mins and went back in line. While standing in line I figured out 25% coupon is available in mobile app. During my turn she scanned the items and I provided the mobile app for scanning , this is where the bitter experience happened she said show me 40% coupon, I didn’t understand her q and asked what is that 40% she is asking about. She was like show me the other coupon , after showing the other coupon even it has 25%, where is 40%. It was weird and embarrassing, then I have to ask her what is the problem. She was sticking to 40% again. Eventually I had to say apply this coupon and paid the bill. She is not friendly and questioning customer as if I generated some coupon, if a customer provides a general coupon she should apply it ( note: it is not tied to some particular person and it’s in the app) No apologies and rude face, as if she owns the shop. In general employees will have the courtesy to call the person waiting for a clarification once they return back to counter. She know my wife and kid is standing in front and I was waiting in line for my turn. During this time hardly she would assisted two person, after clarifying I mentioned about 25% she was giving an excuse that some other customer mentioned 40% and I got confused ‘again with rude face’. During this whole time my wife was standing beside the counter and there weren’t any customer asking 40%. I wonder how someone will forget things happened 5mins back . No bags were provided and wasn’t asked if I want one. I had to collect my item from the table and walk out. I understand in NJ bag policies are different, all the person have to do is to ask “do you need a bag and it charges xyz” No apologies or thank you or any kind of greetings.

Please teach your employees how to treat customers , if this continues slowly you will lose your customers and may have to close the stores like many other successful chain.

Note: giving a 3star because of the person who was processing my return on the morning, very friendly and customer centric.Otherwise I...

I liked shopping on a Thursday because it wasn’t crowded. I was looking for hipster underwear in size small. Not all the colors were available in my size. I did find a lot of nice cards for wedding anniversaries and new baby boy, but only one card left for a retirement! I did find nice baby boy outfits for a gift and on sale for under $20.00! I did find a nice sweater in Sonoma department in size large juniors. It’s only October but I bought the sweater early because they had my size! And~ Vera Wang has nice tops for the winter! I found my size medium top and bought that right away! The cashier Madhuri on 10/5/23 at 12:54 pm South PlInfield NJ location; was very nice, professional and efficient! She was training a young man at the register. I’d wish he wouldn’t eat a snack with his snack in the pouch that was in front of his sweatshirt! I had greasy fingerprints on my Kohls paper bag!! I don’t like grease on my new underwear and sweaters!! I didn’t say anything because he’s new and must need his job! But to train the new employees, Kohl’s SHOULD tell the New employees NO food allowed on the floor! Water is okay but greasy chips or sticky candy should NOT be allowed when handling merchandise! I spent over $200.00!!! Thank you!

Today 2/13/25 We went to Kohl’s South Plainfield NJ Store # 0387 I did the survey BUT forgot to mention the excellent service we had from the cashier LIZ! She was awesome! Very nice, efficient and knowledgeable of the coupons and prices. We found everything our size today- men’s XL and woman’s large. Thank you! We spent over $373.01 but got back $60. In Kohl’s cash. One of my favorite ‘s is the Koolaburra shoes and boots! They had my daughter’s shoes size 7 but no size 6. It’s okay! I’ll check another day. We bought nice sweaters and Samsonite travel items. Great novelty socks on sale! Shower curtain liners are reasonably priced at $12.99 with coupon it was $9.10. Name brand items are not on sale- Nike small crossbody pouch. BUT if you really like something then it’s okay to pay the regular price if you find something at Kohl’s and nowhere else. We love love Kohl’s! And~ thanks again for being so...

I went to return a few Amazon items for myself and my 80 yr old dad. While at the counter with Carmen helping us (no one else was in line at the time), I had a brief delay connecting to Wi-Fi to pull up his return code since the service was so bad inside. A customer that just lined up behind us began started making comments, saying we were stupid and should’ve been “ready” by the time we were being helped. Had she politely asked to go ahead with her one item, I would have gladly let her but instead, her impatience came across as pure entitlement and disrespect.

Instead of diffusing the situation, the employee Carmen sided with her, saying if I was going to take longer, she would help the other customer instead even though by then I had the code up (the only holdup was my dad’s phone screen being too dark).

I’m sharing this feedback because this happened inside Kohl’s, where I’d expect kindness and patience, especially from employees. In moments like this, siding with a rude customer only escalates tension. A better approach would be to show empathy toward elderly customers and find a way to help both parties without making one feel dismissed. Had my dad gone alone, can only imagine what his experience would’ve been. An employee should never make an elderly customer feel rushed, dismissed, or pitted against another shopper. Kindness, empathy, and professionalism were completely missing from this interaction.

We were originally wanting to shop in the store after doing the returns but the whole experience had us feeling unsafe and left. Don’t plan on returning to this location...