Hampton Inn South Plainfield-Piscataway — Hotel in South Plainfield

HORRIFIC GUEST EXPERIENCE!!! I made a reservation for a hotel room on Expedia.com at the Hampton Inn South Plainfield-Piscataway. Check-in date was Dec 10th. I was travelling for my uncle’s funeral, so this should’ve been an uneventful trip. I arrived at the hotel for the check-in. Went up to the room. As soon as I opened the door, I knew we had a problem. There was 1 bed, I’d reserved a room with 2 queen size beds. I closed the door then went back to the front desk. I handed the keycard back to the woman at the desk and explained my reservation was for 2 beds, the woman proceeded to tell me “…there is no more rooms”. I explained to the women at the front desk that something needed to be done to fix the error. The women explained nothing was going to be done to correct the error because they did not have anymore rooms. This woman proceeds to tell me that my reservation did not show 2 beds in her system. THAT WAS A LIE!!! I showed her my reservation online that clearly showed that I’d reserved a room with 2 beds. The women at the desk had gone into another room and returned with a man. This man (when asked he advised his name was John, the woman’s name was Iralis) proceeds to tell me the same lies about there not being anymore rooms. While standing at the front desk waiting, a man walked in and advised he was with a high school hockey team, and he wanted to pick up the room keycards. The man behind the desk turns around and pickup 2 stacks of room keycards (at least 20 to 25 keycards) and hands them to the man. It was apparent in that moment that the hotel employees had given away our room with 2 beds to the hockey team. I stated to the person traveling with me, “Our room was given away to accommodate the hockey team.” If the boys were sharing a room, they’d need separate beds. But the staff giving the card keys to the man after we asked for reserved 2 beds room, was proof that they were lying when they claimed they had no more rooms with 2 beds. I said to front desk people “you gave away our room to the hockey team”, and I was advised “they have a contract with our hotel”. It was clear that because we made a reservation with a 3rd party, we were being treated like “2nd class citizens”. I was understandably upset! I verbally expressed my frustration to the hotel employees standing behind the desk. Because our Expedia.com reservation was not as important as a “contract” with the hockey team, we were not going to get the room I reserved. I was not leaving the front desk until I got a room with 2 beds. After to a few minutes of me going back and forth, the man behind the front desk apparently gets mad and threatens to cancel our room reservation. He proceeds to cancel or room reservation. I guess he thought that would get us to leave. We did not budge. Again, the room was reserved because we were traveling for a funeral. This man has now made us stranded without a room. We did not move from the front desk. Now he had to figure out how to get us a room when he realized we were not going to just go away. He picked up the phone, after a couple of minutes, he advised he’d called another Hampton Inn. He explained this other hotel was in Woodbridge and they had a room with 2 beds. The cost of this room would be $170 plus tax. Keep in mind, my original reservation at Hampton Inn South Plainfield-Piscataway was $116 (which was already charged to my credit card). Because I knew this hotel was had screwed up and we needed to get ready to attend my uncle's wake, I had no other choice, so I made a new reservation with the Hampton Inn located in Woodbridge. This trip was turning into a huge nightmare. At the Woodbridge hotel, one of the women behind the desk advised “I hear a lot of complaints about that location”. This comes a no surprise to me.

If the Hampton Inn South Plainfield-Piscataway is not going to honor a room reservation made with a 3rd party, then the hotel needs to be removed from the list of hotels on the 3rd party’s website. I...

Boyfriend and I checked into hotel on friday December 7th.. When we got to room, they didnt gv us 2 extra pillows and requested, and only had 3 towels in the room so we had too ask for both.. We left hotel for dinner and to pick up our badges for convention we were attending that weekend. We got back to the hotel, and as soon as we walked into our room, we get call from front desk, asking if we had smelled smoke in the hallway, which we hadnt, and told them we do not smoke either... When i say called they called when we got to the room, I MEAN LITERALLY WHEN WE WALKED IN THE DOOR..... WELL, im doing my banking and noticed that, not only did they deduct the 20, which was supposed to go back in our account, of which account said charge was reversed at first, but then, I look and they deducted another $20 so that was $40.. Then, they not only deducted the cost of the room,$245, they deducted $200 as well.. I called the hotel and was told that we were charged another $200 because we were smoking in the room, WHICH WE WERE'NT AS WE DO NOT SMOKE.. WE stretched our budget so we could get away from dealing with treat ourselves so we could forget about my husbands liver cancer.. We were'nt expecting to find that were $240 short in our bank account which leaves us with $100 till payday which is the week after nxt.. They said absolutely nothing to us as we checked out on Sunday morning because theyre was nothing to say as we are ex smokers..I called and was told they couldn't do anything and to call manager in morning.. No, Im sorry if there's a misunderstanding, and we'll take care of this misunderstanding, just telling me there was non smoking hotel!!! I will post this every single day to make sure that they know how the staff treat their patrons!! Again, we dnt smoke..Who thinks this is totally absurd!! I actually feel betrayed as we have always had a high opinion Hampton Inns as this is the only hotel we use when we go anywhere, including trips to Yale for husbands cancer..I CANT BELIEVE THEY WOULD DO THIS TO A LOYAL CUSTOMER.. They didnt even ask if we smoked in room, they asked us if we smelled smoke in the hallway.. They didn't even ask us if we were smoking which we were'nt.. If staff felt we were smoking, the manager or staff should've came to the room to see for themselves, that we weren't.. ASKING IF WE SMELLED SMOKE IN THE HALLWAY DOES NOT CONSTITUTE BEING ACCUSED We are more than livid and hurt by the staff of this hotel.. $240 is a lot of money for us, as is for alot of people, but even worse knowing that we are being robbed by hotel we have trusted and loved for years...YES I SAID WE HAVE BEEN ROBBED!!! MERRY XMAS TO US.. THAT WAS OUR XMAS MONEY FOR OUR GRANDCHILDREN.. I WILL BE CALLING THESE PEOPLE EVERY 30 MINUTES UNTIL THIS IS RECTIFIED!!! THIS ISNT THE HAMPTON INN THAT I LOVE GOING TOO! I wish i didnt have to come here and post this review, but i dnt know what...

I recently stayed at the Hampton Inn South Plainfield-Piscataway, and it was an exceptional experience from start to finish. From the moment I walked in, I was greeted with warm smiles and efficient service. The check-in process was quick and seamless, allowing me to settle into my room without any delay.

The room itself was immaculate and well-appointed, with comfortable bedding that ensured a restful night's sleep. I appreciated the thoughtful amenities, including the high-speed Wi-Fi, which made it easy to stay connected during my stay. The bathroom was spotless, and the complimentary toiletries were a nice touch.

The hotel's complimentary breakfast exceeded my expectations, offering a wide variety of delicious options to start the day right. The dining area was clean and well-organized, and the staff was attentive, ensuring that everything was stocked and guests had what they needed.

I also took advantage of the fitness center, which was well-maintained and had all the necessary equipment for a good workout. The pool area was equally impressive, providing a relaxing space to unwind after a busy day.

What truly sets this Hampton Inn apart is the staff. Every team member I encountered was friendly, professional, and genuinely eager to make my stay as comfortable as possible. Their dedication to excellent customer service did not go unnoticed and truly enhanced my overall experience.

In summary, the Hampton Inn South Plainfield-Piscataway provides top-notch accommodations, outstanding amenities, and exceptional service. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. I will definitely be returning on my next visit to the area!

Shout out to Zulfikar K. and Nabiah S. that helped and...