24 Hour Fitness — Attraction in Southlake

Today (3/8/2023) my husband and I decided to try the 24 hour gym Southlake location. Since, we work in Keller that would be a close ride (15 min)from our job. When we arrived, we were greeted by a manager, Christina. Her first words were that it is required to have a Southlake Id in order to use the three-day pass before seeing our Ids. Which for me was very intriguing since I have not seen, in any business that you have to show a specific Id to try out a free pass. Also, we called the day before and a sales associate (Thomas) was very polite and welcoming told us to go and try the free pass. After we explained to her that we wanted to try the gym she decided to make us fill up the online free pass again and gave us a tour around the gym.

After a couple of minutes, my husband decided to talk to Christina in order for her to explain in detail how come in 2023 the first interaction with a customer she does is profiling and informing that a Southlake Id is required to use the gym. She said that in the website was this information “in small letters”and that is the way that they avoid people to try out the gym if they are not committed to becoming a member and receiving a “free workout”. She guided me to the website and showed him where is said:

*3-day pass is valid beginning on your first day of usage at a club. Pass good at multiple locations. User must not have been a guest or member of 24 Hour Fitness within the last 6 months. Photo ID required. Local residents only.

He told her that she was segregating people and that local does not mean that we have to possess a Southlake Id. Even though, we live in Fort Worth, we work in Keller; which is considered local. She apologized and agreed that she was segregating people and she justified herself by stating that she was only an employee doing her work. At that moment, we decided to leave the gym and got her information and the manager information.

It is very sad to see that in a “civilized” business we still let people do these kind of horrible...

Great gym, they've got a good section for cardio upstairs although they do have a fair amount of treadmills not working at times, there are generally enough other ones working to not hamper workout. They have good equipment, good working condition usually, they have ecliptical machines, rowing, then the extra stuff like heavy rope, areas for abs and other machines for all kinds of stuff.

They also have plenty do spinning classes, lots of aerobic and dance classes, they have an elevator for people with disabilities. They have plenty of free weights, the machines and then also they have a nice pool well kept hot tub is good, a good sauna that is plenty hot a good steam room, they have also stuff like kick boards for the pool. They have the non chlorinated type so it's better that way. They also have towels for purchase if you need it. They also have a good kids club. The people are good there which is important to trust them with your children. The one thing lately that was annoying was that they didn't have staff enough in the entire gym to be able to spare people to help so that we don't have to wait to be able to check our kids in.

The staff are friendly, helpful, and they have been happy to honor important agreements and promises to help at all times. The gym is also very clean and well kept. And the staff are attentive and helpful whenever you need something or a hand with anything. The bathroom is also well...

Edit: I’ve cancelled because it’s not open 24 hours like the name entails…why go here when EŌS fitness has ALL the amenities as this gym does, has lowers prices, AND is actually open 24?! I really enjoyed going here since it’s close to my apartment and once the gym returns to being 24 hours then I will consider returning. Please don’t respond with it being because of COVID. It’s time to open the gym 24 hours again!

I’ve signed up a few weeks ago and I’ve been using this gym several times per week. As I am often here, I will say that this is a great gym. The staff is friendly and everything I need is here and in great condition. I enjoy the classes, the instructors are great. The machines, yoga blocks, foam rollers, weights, etc are all fantastic.

The only reason why I take away a star for this rating is because the steam room is usually down. I have heard this from several members in the gym that it is down at least once per month. According to the staff, it’s down because members pour liquid over the generator but a member in the sauna room yesterday suspects that it’s periodically turned off in order for the gym to save money. I’m not sure how that can be true since having it off will dissuade people from joining…or continuing as members. Please fix soon! Thanks for a great gym.

Why isn’t this gym...