Rally House Southlake — Local services in Southlake

Was in Southlake for a conference and chose to stop by rally house on my way home since I had never been to one and saw them all the time on the Rangers broadcast. Was greeted at the door by a young sales associate who I could not understand because she was mumbling. I politely told her that I was just looking, and thanked her for the help. About five minutes later I watched the manager go to the back of the store for an interview and I overheard her tell the associate to follow up on the floor, which come to find out meant to tail and document me as if I was going to shoplift. It became a very uncomfortable experience because no matter what I was looking at this associate was within 5 feet of me, and constantly followed me and one other customer around the floor. I understand that stores need a loss prevention tactic but this one is not ok especially since the register and other employees are at the exit, poor management leads to these unfortunate situations. This is a shame because the young man that checked me out was so nice and made small talk about my favorite teams, the whole store should strive to that excellence, he got you this one star because without him the store...

I have about 5 other locations that I could of gone to today but I choose to drive to Southlake and enjoy the super awesome weather. I had no idea that the town square added a Rallyhouse and that’s simply because I do not live close anymore to the square. Rally house was the first shop I went into and with it being Sunday and just about 15 pass 1, the store was not busy at all. I counted 5 guys I believe and one of them was right at the door taking decorations down or so it seemed. I did not look up due to him not acknowledging that I just walked right into the front door. Three other guys who were working did not even acknowledge me, did not say hello, did not ask if I needed help finding anything, not one word to me. Now I’m a huge LSU fan and thought maybe they would have something but they didn’t after walking the whole circle around the store to make sure I didn’t miss it. Which no finding any gear was totally fine. They all just looked like a bunch of kids who could super careless or I guess just pick who they would want to speak to. Super disappointed in this location. It takes A LOT for me to leave a review for a place, and this one was DEFINITELY...

My husband and I were intially excited to shop here as we live in Alliance and wanted to see other options. We were shopping for Rangers gear for the game as we have a box suite & wanted to coordinate. Upon entering I didn't hear the clerk greet us and ask a question, so I asked her to repeat herself to which she rolled her eyes while repeating the greeting and question. As we were browsing she was constantly on our heels, in an annoying fashion but seemed like she was trying to be helpful. The longer we took to make a decision the more we noticed we were being followed around as if we were going to steal something. As other customers entered who were not black or brown I noticed that they did not get the same treatment. At one point we were surrounded by 4 employees just staring while pretending to face shelves. It was completely uncalled for. I will NEVER shop here again. 😒 No matter what section of the store we were browsing you found the same 4 employees "working". If I could rate zero stars I...