Michaels — Attraction in Southlake

I cannot remember this one girls name but she was working the front registers when I was in there and consistently argued with me about ringing up my purchase. I didn't realize the register would stop scanning items til u cleared the (enter ur number or email info box) as this was literally my first time in a Michael's and wasn't looking at the screen as I should have been after each scan. Once scanning my last item I got ready for payment only to realize nothing was scanned. So I got her attention to help. Advised it only scanned one item and I wasn't sure why. She then scanned my whole mess of items while I apologized and she aas nice ISH it seemed for someone who was severely inconvenienced to be at the register at all. I repeated 3 times that 1 item was already there and now it was scanned twice. And began the arguement!! I would say there was a good 5 to 10 minutes of her arguing and being irritated with me cause she would not listen and I wasn't paying til she removed the ONE item. Finally she took a look and fixed it and acted like I somehow was STILL the wrong one which really didn't bother me as I really just wanted to leave atp. I ignored the inclination that I was the problem just then and should've just paid for the item 2x cause she didn't wanna be doing anything at the register. Smiled tried to say have a good day and apologized for being a "problem" and she started again about the scanning... at this point I was starting to get irritated and snipped back well if u would stop n listen instead of dismissing me cause u r annoyed to be having to help me we could've ended our involvement 15 min ago and said again have a good day and just walk off before I lost my patience. She rolled her eyes. Really?!?!?! Otherwise an okay store. Don't see the allure of the Michael's stores but could be cause she left a sour taste n my...

This is the BEST MICHAELS EVER!! The customer service here is superior!!! I purchased my first silhouette cameo at this location ,the Staff here was so helpful. I decided to purchase a second cutting machine and this time I choose the circuit explore 2. Long story short , after familiarizing myself with the silhouette design software, I could not adjust to the circuit design software. I decided that I needed to return the circuit in exchange for another silhouette. Well unfortunately I misplaced my receipt. But I am a rewards member, and because of this I was able to do the return without the physical receipt . However, the staff had trouble locating my purchase. We tried everything email, phone number, etc. Eventually we were able to locate the purchase but the machine was showing a price that was less than I originally paid, it was about a $20 difference. Chris , the store manger was extremely helpful. After further research Chris took my word and allowed me to do an even exchange for the machine. I understand this is a long post and I rarely do reviews. I’m not just leaving this review because Chris allowed me to do the exchange. But each time I come to this location the staff is so helpful and NICE. They greet you, and always ask if you need assistance. I live in Arlington, TX but I will drive to this location for the service. Thank you to Chris and the staff, I appreciate you so much, and you have my...

This place definitely just needs to be more organized . I ordered something online and went to pick it up the next day . Online, it said stores near me were out.And that this store had 8 of the item that I needed . I drove 30 mins with a sick toddler . I pull up to the parking spot to pick up my order outside . Someone came out pretty quick . I saw him bringing the item in his hand and it was the wrong item . Not what I had ordered. I had a picture of the item in the email that they sent me confirming what I had ordered with the item number and he tried to tell me that that was the item number on the item that he brought out and I said that is not correct . He kept telling me i'm not sure what to tell you .. he just seemed to be kind of frustrated . That I didn't want to just take the item and go . I then looked up the item again, and it showed that there were now 6 at that store . I told him when I had ordered it. There were 8, so someone had to come pick up one for there to be 6 .. he said, i'm not sure and was not very helpful at all . He just kept saying I will have to give you a refund .. I then looked at the item again and said, okay, it says there is blue and teal.. can you see if there are these in store?And I will take one of those instead of pink . He went to look and offered one of the other colors . As the customer why am I having to come up with a solution instead of him . He was...