Wild Island Family Adventure Park - Waterpark

We go to Wild island a lot! Last season there was a lot of bumps along the way and poor customer service etc.

HOWEVER this season has been a lot different!! One of the managers there Lyndsey (forgive me I am unsure how to spell it) is really on top on her game. She handles situations with a calm, and assertive tone but with empathy and respect. Her and a security guard “Jesse”came to our girls immediately as a man had been approaching them and creeping them out. We were proud of the girls for saying something immediately to us once he had followed them again, as we were able to then get help from the staff within moments! Lyndsey and Jesse told us they were the ones that saw him the first time and stepped in to talk to him. Well, what the girls at first were afraid of, turned into a very valuable and teachable moment.

The man unfortunately had a mental health issue of some sort and although we were not given details, I understood that he had trouble socializing. (I am sure there was much more, yet this let my fear settle as I listened to Lyndsey and Jesse speak to us and the girls. The young man just wanted someone to go on rides with him, and was unsure of how to really approach that. What made me the most upset about this whole situation, is he was there with family and they just let him wander around rather than being that ride partner and ensuring his safety as well.

Turns out an employee of Wild Island ended up going on rides with him so he could enjoy the park as well as our kids could. This ensures the safety of everyone, prevented others from feeling uncomfortable, as well as made that young man feel so very special (and I am sure much more “normal” and loved as well).

For a business to STEP UP like this for someone who has a mental health condition unexplained or presented to the park by the family, and who just wanted to feel normal and was neglected by his own family, is highly commendable and as a society and community we could learn a lot from this!! Then for them to also take the time to explain they were proud of the girls to them, for coming forward and that they always should, and also help us in this teachable moment, made them and us feel that they are safe and they can go to ANY staff member for help. This was hands down some of the best customer service I have seen in a long time!!

And as a side note: SHAME ON ALL OF YOU so called “family members” that brought him to the park and set him free to just not deal with him! You not only neglected him, his needs and every child in theirs, you also placed him in harms way. Thankfully this young man was blessed with caring people around him to except him right where he was and help him have fun like everyone else!! SOOOOO HUGE SHOUT OUT to the management, team members, and security that showed they can accommodate ANYONE while ensuring everyone’s safety, mental health and feelings were all being met!!! If I could give 10 stars I would!!!

P.S now if you can please just grab some redbull to keep in stock for me! 😂 jk!

5 stars ++++