Okay first I want to state that I come here almost weekly usually mid morning. I never really had a problem. The staff is usually so sweet. But yesterday I saw a different side. My boyfriend and I and our two daughters got seated quickly but it took 20 minutes for the waitress to approach after I asked who our waitress was so we could order. (Valerie P the waitress) When she approached us she wasn’t very friendly more irritated then anything. We ordered our drinks and food at the same time because we weren’t sure if she would come back. We let it go because we saw she was busy. But then we noticed people who would be seated after us were receiving there drinks before us. Well we thought okay maybe our drinks were more thought out and that was what was taking so long. Then we saw that people were receiving there food before we got our drinks. Now my family and I were irritated. We thought what is going on. Finally after a total of an hour of us being there we got our food and drinks. Food was not great I ordered the teriyaki bowl with shrimp. Shrimp was good but the bowl it self was cold and vegetables were very limp. I didn’t eat much of it. I notice our waitress would approach other tables and ask how they were doing and if needed anything. Not once did she acknowledge us. I asked for check after I tried several times to get her attention. Still didn’t receive a good greeting from her. So I decided I was not going to leave a tip. It takes a lot for me not to want to tip. Ive only done this twice my whole life. I also left a note for the waitress as to why. They then took the check book and she read the note. As she approached me after receiving note, I thought I was going to receive an apology something positive. But nope she came up very upset and said thanks for the note very sarcastically. I was going to talk to her but she stormed off outside. I was shocked and bothered by her behavior especially in front of my kids. I gathered us all up and walked them to the car. I decided to go back in and talk with the manager. Her reaction was extremely disappointing. Her first words to me were well the last time you guys were here you didn’t leave a tip. I was like what we always leave a tip. Her response was well not the last time you were here. I’m baffled at this point. I said I apologize I may have been distracted with the kids that it wasn’t our intentions. But regardless if we had or hadn’t we are now being punished because of something that may have been an accident. She then proceeds to say our servers work very hard and if they don’t receive a tip there most likely to …. And pauses. I was like so you are defending her actions. At this point I’m arguing with her. She stated she read my note. I stated then as a manager why weren’t we spoke to about it. She then said why didn’t you ask for a manager. I told her well if Valerie had approach us we would have. We did tip our busier because she shouldn’t be faulted for her mistakes. Needless to say Val P and the manager should not be working there. Keep in mind they have I think three managers. This one is new and shows. They do not represent what the owner has created. I’ve gotten apologies but nothing seems sincere. Just said to shut me up. I will not be going there again. I feel at this point I’d be entering a hostile environment. It’s sad my daughter loves eating there. I hope no one ever has to experience this. Especially loyal customers.