Tonight (10/24 6pm) was an exceptionally bad experience at bdubs.

This location apparently doesn’t time their food which we were warned about but we didn’t realize it would be this bad. We got our drinks, waited about 10 minutes for a beer, and 15 minutes later my fiancés meal came out. Following his meal our appetizer (which had problems) came next and about 10 minutes after he had finished his food, they brought out my order which was wrong. Normally I’m not one to complain about an appetizer or drink coming out late but it really was the cherry on top of all the other problems.

We ordered a regular cheese curd for an appetizer and when it came out it looked like someone had eaten half of it. We waited about 15 minutes before our waitress came over and we were able to ask about it. I know we didn’t order a large but we only got 19 cheese curds (most of them pretty small) and every other time i’ve ordered a regular cheese curd from bdubs it’s definitely been more than what we got. The waitress agreed that the amount we got looked small, part of the problem was they plated it on a large plate instead of a small plate, but she said she’d have the kitchen remake it for us. When she brought it back out it was the same cold 19 cheese curds on a smaller plate as you can see in the pictures. If the portion sizes changed that’s one thing but we were told they didn’t and then were lied to about it.

At the same time they realized my fiance had already finished his food and mine hadn’t even been brought out. Our waitress went to go get my wings and came back with a burger. She took it back and the manager came out with wings but they were the wrong flavor and the garlic parm looked like it had been sitting out for a long time, it almost looked like it had gone bad (please see the pictures).

At this point I had already asked the manager to take the cheese curds we didn’t eat off the bill. After waiting so long to get that addressed they had gone cold and I don’t feel right eating comped food. She wasn’t very pleasant about it and interrupted me while explaining the situation to her to tell me they were busy but that they’d take it off anyways. I also asked them to not bring out another try at my order after seeing the state of the sauce and asked for that to be taken off the bill as well.

We were made to feel like we were the problem which is honestly the only reason i’m actually posting a review about the problems we had. I’m sure this will get some canned response about making things right but i’m really not interested in that. I just want someone who can do something about the quality of food and service at this location to see this. Something weird is definitely going on in the kitchen at this bdubs.