Alright so stellar customer service saved the day. We were on the phone with the restaurant, with a scathing review ready to submit. I’m leaving my original photos but rewriting the review itself. I ordered a French dip for dinner, because I’ve been craving one all day. This saga actually starts at Arby’s, who was out of roast beef (what the heck, right?). Still craving a French dip, we opted for Outback instead, and ordered carside. The lady running the pickup zone? Awesome! My sandwich? Abysmal. I had to go hunting for the beef, and even after attempting to distribute it more evenly, the tiny little scrap wedged between in there was powerless to compete with the cheese and mushrooms—you’d hardly notice it was there. Even my au jus felt a little light (about 1/2 inch in the bottom of the cup), but by that point I may have been nitpicky. Since I did not order or pay $15 for a weird soggy grilled cheese sandwich with onion and mushrooms, I was not impressed. We called the restaurant, and they offered us a credit or to remake it. We’re just up the road, so I went and picked it up. The manager himself apparently remade the sandwich (with extra meat), hand delivered it to my car, with his card and a couple extra goodies. In general I try really hard not to be a Karen, but I get hangry about my food, and tonight really tried my patience. Granted, my patience was already running short in supply before I’d even got to Outback tonight. I can’t leave 5 stars for the inconvenience of having to go back and get the remade sandwich, but I can at least show appreciation for a really strong show of customer service. I promise all I was after was the sandwich, but after an already trying day (not all sandwich related), the extra effort REALLY went a long way for me, so thank you!