Grocery Outlet — Attraction in Spokane Valley

We just walked into this business and my husband was pulling his mask over his face walking in. The cashier then yelled across the room at him, "Sir, you need to get your mask on now." Clearly he was had the mask in his hands and was pulling it up when she yelled across the floor all while ringing up another customer. We don't have one issue wearing a mask and do so every single time we go into a business. Perhaps the management needs to teach their employees about customer service. Yelling at your customers will not earn business. There was another customer that commented how rude she was when he heard her yelling at him. I choose as a consumer to spend my hard earned dollars where BASIC COURTESY IS SHOWN, NOT YELLING AT CUSTOMERS. We have been customers of Grocery Outlet for many years. I will never step foot in that business again. Yell at the people who are your livelihood, lose...

The staff members of Grocery Outlet in the Valley are Sage and Jack the new managers who are Amazing. Also, the hardworking and considerate staff members like Valerie, Betty, CC, Shamelez, Jana, Kevin, James, Nick, Aspen, Jordan, Todd, Darren, Sally, and Adrian are all so AWESOME! They are the epitome of Excellent Customer Service! They're all extremely courteous, friendly, attentive, helpful, patient, caring, and they always go above and beyond, to make sure you find what you're looking for. Sage and Jack even goes the extra mile to order whatever you need. They greet you as you walk in, which makes you feel valued as a customer. Their prices are amazingly lower than anywhere else. Their products are always fresh and the store is always clean, maintained and organized. My family loves Grocery Outlet in the Valley and we highly recommend you giving them a try because you won't be...

Horrible customer service, multiple times I've had a manager or other employee shout at customers or even myself, I was told the other day that they don't allow "you guys" in here. When I asked about what that meant. It turns out the employee was thinking I was homeless.

That was incredibly rude and I have stopped shopping there since.

But even while I was shopping there it was not a pleasent experience, because multiple times when I purchased non canned goods, or drinks from there it turns out they are well past the expiration date and almost completely inedible

Not to mention the fact how the store seems understaffed. The face how you guys have almost no cahsiers available yet have 3/4 registers open is ridiculous. The store is often filthy especially near the produce section.

It used to be a great place to go, but it has completely fallen by...