Optic Gallery Sahara — Local services in Spring Valley

I booked an appointment here earlier this week and was genuinely excited to see a new optometrist. I arrived 15 minutes early, but the greeting I received was anything but welcoming. A visibly annoyed woman came to the front desk told me there was no appointment scheduled for me, not today or any other day.

I calmly asked, “So what’s next?” She replied in a tone like I was inconveniencing her: “Not until next Tuesday.” I quickly checked my work schedule asked if there was anything else. Her response? A dismissive “Wellllll…” with zero apology or effort.

At that point, I asked, “Am I bothering you? You seem like you’d rather be anywhere but here helping me.” She stared at me blankly and said, “I’m just telling you, you don’t have an appointment.” At that point. I told her to forget it, I’d find another provider.

Dr. Cheung may have great reviews, but they’re completely overshadowed by the unprofessional front desk staff. Losing a client might not matter to much, but maybe bad reviews do.

Dr. Cheung, find someone who WANTS to work, and would be happy to great your...

My old optometrist (JC Penny) is no longer available. Instead I unfortunately found these women deceitful. 1] They quoted me $664 for glasses. I declined. Instead I took my new RX to my old eyeglass provider (Payne). 2] The RX is questionable since I can't see out of the new glasses. Payne provided a full refund and will replace them. But, I trust Payne and not Optic Gallery on Sahara. 3] So, I asked for a second opinion and was told by Sandra at Optic Gallery that the amount charged to my insurance for an eye exam was returned so I could find another provider, which I preferred. 4] The eye exam was not returned but I did find out 5] that my insurance was billed and they paid $225 for eyeglasses (which I never got nor did I approve.) 6] I am disputing the insurance charge so I can find another optometrist. But, my insurance told me it will take 30 days. I am so disgusted by the deceit of this organization. Also, 7] the name they are using is not Optic Gallery but some person named Chen. Stay away. Any positive reviews about these people I find...

If I were you, I would not book an appointment with this facility in particular. They sent the paperwork through text & did not explain all the details when I went in for my appointment. I ordered a pair of glasses & not even 2 hours after my appointment I called to cancel the order. I was told it was taken care of but the following day they called & said I couldn’t cancel & had to pay for the reminder of the glasses I no longer wanted. When asked about the return policy, they said it was “in the paperwork” which was not reiterated to me before signing for the order. I would go with any other optometrist facility, if possible. I can see why this facility was able to get me in so quickly… Optic Gallery on Eastern & Oquendo has much friendlier & more...