Burton Pools & Spas — Attraction in Springdale

EDIT 6/21/21- I would just like to add that I have noticed a TON of fake 5 star reviews lately on here for Burton trying to raise their rating. Most of these are done within minutes of eachother from people with almost no Google history or do not even live in the area... and they only have reviews for 2 places.. both Burton spa locations. Fishy. Fake fake fake 5 star reviews, and other reviews that started as 1 or 2 star you will notice are later edited for 4 or 5, because Burton will refuse to fix a problem UNTIL a bad review pops up... suddenly they reach out asking to make it better and then ask you to update your review. Did it to us two times. Thank God our attorney was successful in getting our money back from Burton...

FALL 2019 Bought a plug n play spa from here almost a year ago. They were very friendly and knowledgeable. We started with baquaspa as a cleaning system. I don't recommend doing that. After a few phone calls they did come out and service our spa, as the chemicals we were using clearly did not work for out system and a couple parts needed replaced. It did not get fixed as quickly as I would have liked, but the spa is now working.

FALL 2020 Fast forward one year.... We can not rate this place low enough. This hot tub is an absolute lemon. The part they repaired keeps breaking. 3rd time, still leaking. The actual shell of the hot tub on the interior developed a huge crack that causes all the water to drain out of our tub I to our lawn. We are under warranty for the shell. Mind you, this hot tub is not even 3 years old. They asked US why it cracked... really? It is a defective tub. 3 parts keep breaking while it is brand new an now the shell has a crater in it? They wanted to charge us money for their repair man to come look at it and take pictures to see if the manufacturer will cover it. What a joke. We took pictures but Burton pools rejected them for quality. When the repair man was here last he was supposed to look at the crack and he did not. Also, if you try to get ahold of them for a repair, I promise you will be playing cat and mouse for MONTHS before you are even able to speak with whomever. The receptionist answers the phone but always says she can't help and the person who can isn't there. They never return calls or texts. BEFORE you buy, they are nice and helpful and available. Everything seems perfect. If your hot tub happens to be a good one, you are in luck. If you are unlucky like us, you will play hell trying to get them to honor their warranty or even answer a call. We had to obtain legal representation at this point. We have no interest in throwing away thousands of dollars on something we have never been able to use past a few times and now sits as an un-moveable thousand pound pile of junk on our back patio. I regret ever walking into this store. If you still decide to go in there to buy something, aK about their chain of command... i.e. who can I contact if something goes wrong? What if they don't help, then who? Ok, then who? All the way up the line. You are...

14 years ago Burton Pools installed a new pool liner for me and blew my socks off with customer service. So I have been getting my water tested and chemicals at Burton Ever since. Last spring my Pool sprung a leak and service patched me up for the summer. This fall I call service (no one answers) and leave a message asking if my patch should hold or if its is time for me to get a new liner. A week later I again call service (no one answers) and leave another message. Several days later I get a call back and the young lady apologizes for not calling back before and states she will talk to the serviceman who patched my pool . A couple days later I gat a text image of a hand written $3,656 proposal for liner, face plates and gaskets, installation and chemicals-ok. So I call in and ask what about actually choosing a brand and pool pattern-"You'll have to talk to sales-their not in now but you can leave a message" so I leave a message-no call back. I call back a week later and am put through to Lance; Lance is surprised I'm calling because he knows service sent me an estimate. I mention to him that my wife and I would really like to look at patterns plus I noticed that the proposal did not include "channel lock" a feature that served me well on my last pool. I informed Lance that late in the day or weekends are a good time for my wife and I to stop in. Lance stated that he might not be there on certain days but if he isn't he would leave the patterns with Cody in service. So last Friday (11/8) at 3pm I call Lance and tell him I am on may way down from Rogers to look at patterns and discuss features-I state that I should arrive at 3:30 is this ok? "Sure; I'll be here till 4". I arrive at 3:30 and Lance had left so I go to service and wait for 10 minutes. Finally, a service person sees me and runs off shouting "We have a customer" Shortly another young person arrives and I ask; "Are you Cody?" "No but I'll find him" and takes off. Finally Cody arrives. I explain that I had come down to talk to Lance about patterns and features but Lance disappeared but I understand Lance said he would leave the patterns with you (Cody). Lance hadn't. So Cody runs off and comes back a few minutes later with a set of samples. I start looking when Cody says "Oops these are the 2018 samples-I'll be right back" 10 minutes later Cody comes back and states he couldn't find the 2019 book; "But most of the patterns are still available so you can look at these". Looking at the patterns I ask if the above water "mosaic" pattern and the below water patterns are interchangeable (I'm looking for a combination similar to what I have enjoyed for the past 14 years). Cody says "yes", the other young man in service says "no" so they discuss it for 3 minutes they decide they don't know and since sales has left they can't say. I leave disgusted. What the hell has happened to you guys in the...

We recently moved to NW Arkansas into a new construction home and knew we wanted a very sleek modern looking pool to match the look of the house! I called and got bid from about 5 companies in NWA, and although Burton was on the higher end... I can tell you it is 110% worth it. I would not have traded a few thousand dollars for the quality and care we got throughout the whole process. I was living in California during my planning process and knew it could be tricky trying to get someone on the books living so far away at the time. Our sales rep was Whitlee! He was my first point of contact and walked me through the whole process of the pool. He came out to see the pool location before we even moved to the area. At that point I knew customer service was something they greatly value. We booked them in January 2020 and they started the end of April 2020.

We chose a 16x36, 6 feet deep concrete pool with full end to end steps and a padded vinyl liner (it doesn't tear up my kids feet). We got an electric heat pump (which is awesome), a salt system, in floor cleaning system, a 3 LED lights that change colors. We also added the cutest giant concrete stepping stones rather than a traditional sidewalk. I love it so much and it really makes it look modern. During the process we upgraded the concrete to have a hand scrapped border (see pics below).

Our project manager was Josh. He walked me through every step of the process and answered any of my questions (which I had MANY, ha). The teams doing each part of the project were fast and efficient. I have truly never seen harder workers in my life. I told Josh the project manager they all deserve a raise :). It was just under 4 weeks from the time they started digging to the time we were swimming. I was literally shocked. I know that timeline is not the norm because we didn't have a ton of "extra" things like water features and retaining walls, etc. But still... 4 weeks is impressive.

Chris installed our vinyl liner and pool cover. He came to our house Memorial Day weekend just to make sure I had chemicals to swim for my opening weekend. I was so thankful he took time away from his family to do that for my family.

Our pool lesson was with Jay. He was so patient and took about an hour to show us every feature and how everything works. I've probably called/texted him 4 times in the past week asking him questions because I couldn't remember what he taught me and he joyfully answers all of them.

So in recap... I was nervous to start a big pool project because I have heard horror stories of people saying it was 6-9 months building a pool and that you never know when people will show up, etc. Burton was on-time and on-budget. I always felt like I knew exactly what was happening and when. In the end we have a beautiful pool even better than I...