Simply - Everything Apple - Apple Authorized Service Provider — Attraction in Springfield

I dropped two Mac Book computers off, One I told them had water damage as in water dumped into the keyboard, the other one a 2016 the screen stopped working so i wanted the screen replaced. They charged me 149 a piece for them and didnt do anything.

Let me explain-

The water damage one they said they dont repair water damage and would recommend sending it to apple. This recomendation could have been made without the $149 dollar payment.

The second one the one with a bad display. They stated since it was a 2016 that they could not get parts for it. Again they could have told me this prior to taking it in for repair and charging $149.00

This type of activity is fraud and intentional to extract money from clients with zero intent to perform a services. They knew at the time they took the computers in that they could not do anything, there was Zero service provided and they refused to refund the money. They may have some skills for minimal stuff on an apple but this is the second time I have used them and both times the recommendation from the store for the $149 required the computer to be sent elsewhere or not repaired. Save yourself teh time and money if you have an apple product send it directly to apple save teh $149 as that will be their recommendation in both of my experiences.

Note that the response below took over a year typical of their service and...

I was very disappointed in our service by Database. My husband and I welcomed our sweet daughter in February, so you can imagine my dismay when our hard drive crashed on our relatively new iMac. I was terrified we had lost all of those PRICELESS pictures of my pregnancy, her sweet little squishy face immediately following her birth, newborn photos/videos, etc. When I heard that Database could likely retrieve all of our data and transfer to a new hard drive... I was elated. We agreed to pay for the data recovery and transfer (HAPPILY), and Database was supposed to work on it. We didn't hear anything, didn't hear anything, didn't hear anything, so we finally called them to see if it was done. Not only had it been "done" for quite some time (no phone call), but they had shipped off our hard drive to be disposed of WITHOUT transferring ANY of the data. So, YES, I did lose all of those precious moments we had captured at not at the misfortune of failing technology, but at the hands of a careless and unprofessional staff. I was extremely disappointed in this company's attention to detail (obviously), professionalism, and service. I will not be going back, and I strongly discourage anyone else from doing so either. This totally bums me out to type considering I am huge supporter of small, local business, but I do NOT want anyone to have to go through that same heartbreak I...

Everyone in the place is so helpful & smart. No pushy sales, just practical folks that want to help you not only get what you need, but solutions to solve your computing issues. We were thinking of switching from PC to Mac and just couldn't take the plunge. After visiting the store, we purchased 2 mini's & a macbook pro in less than a week. That's going on 2 years ago. If I have a question, I still can call and they tell me what to do on the phone. If they can't get me fixed on the phone, I can bring something in. I've had them set up stuff at the house & it was very cost effective. I should say I would have bought a higher end laptop, but when I told them what I was doing with it, they told me I didn't need what I thought. If you're looking for a place that really knows the product & what it does & will not forget your name once you sign the credit card receipt, go here. Oh, and if you are thinking of switching over, yes, it's true, you will spend your time doing what you want or need instead of restarting your pc every time it jams, buying antivirus that interrupts you all the time and swearing at the pc because it won't do what you want ... go mac, you'll...