Walter Knoll Florist — Attraction in St. Louis

I received a bouquet of flowers from my friend; she ordered the Autumn Glory arrangement shown on WKF website. I texted a picture of the arrangement I received with my thanks. My friend informed me that the arrangement didn't look at all like what she ordered; and, that "my arrangement looked like a bundle of flowers she could pick up at Aldi's and stick in a vase." I live in Lexington, KY, so I contacted the local florist responsible for the Aldi's bouquet, for which my friend was charged $40. The local florist verified that what they made was NOT at all like Autumn Glory. They informed me that the only instruction they received from Michelle at WKF was "cube or vase with fall mix" and no reference to the Autumn Glory arrangement. I do think the local florist is also partially responsible for the bouquet. So I contacted WKF and sent pictures of what I received vs. Autumn Glory; and, noted that what was ordered was NOT communicated and was vastly different than what was delivered in style and flower quality. Michelle responded with "I see you received a beautiful, brightly colored bouquet. It appears to be greater in value even!..we ask them (flower shops) to send the prettiest blossoms they have...they don't always have the same vases and flowers. Are you displeased with this beautiful arrangement?" Michelle didn't bother to communicate any details regarding my friend's order, which is basic to accepting a customer order for a specific arrangement. Why should anyone bother to select a specific arrangement if no one bothers to relay the details or create the design? I realize not all shops have the same inventory, but, the difference between Autumn Glory (rose, gerber daisys, twig, river rock, compact fall florals, cube vase...etc) vs. the Aldi bouquet (lots of carnations, filler flowers and small std. vase...that's a salt shaker shown next to the vase) is huge...including the effort to put it together. Michelle also emphasized what "extra special care and effort" she made to make sure my bouquet was delivered today... My friend's thought was what was valuable to me; but, Michelle accepted my friend's order for Autumn Glory and $40; and didn't make the effort to make sure I received something similar to what my friend specifically ordered and paid for (understanding there could be small variances). With that said, WKF did create the design for my friend and did a...

⭐️⭐️⭐️⭐️⭐️ A Once-in-a-Lifetime Flower Experience

There are florists, and then there’s K-N-O-L-L — not just a business, but a legacy. A St. Louis institution. A pillar of excellence. A family whose roots run as deep in this city as the soil their flowers bloom from.

Let me be clear: what Knoll did for our family went beyond flowers. They honored a clan, not a customer. They understood that this wasn’t just a service…it was a spiritual duty. In the midst of grief, they brought beauty. Not ordinary beauty … but divine, handcrafted, heaven-sent artistry.

Our arrangement .. a stunning collection of pristine whites, lush palms, and hand-selected blossoms was delivered to Ferguson Nazarene with the kind of care you pray for in this world. And they delivered. Early. Flawlessly. With reverence.

I don’t know how they did it .. maybe it’s the decades of experience rooted in the Knoll family name, or the fact that every single detail was beyond perfect. Every stem, every leaf, every ribbon whispered “we care.” You don’t just get flowers from Knoll..you get healing, honor, and a hug without words.

You can tell they were called to greatness. This is not just business , it’s ministry through petals.

I’ve seen flower shops, but this ain’t that. This is deeper. This is generational. If Google had 10 stars, KNOLL would get 11.

If you’ve ever had doubts about whether love can be arranged in a vase, go see Knoll. If you’ve ever wondered what real excellence looks like spell it out with me: K – N – O – L – L.

They didn’t just send flowers. They sent respect. They sent glory. They sent peace.

And we’ll...

Horribly rude. I ordered flowers for an employee who had a baby, and was quickly inundated with endless emails and paper junk mail. I never signed up for any promotional materials and was very put off with their aggressive marketing. When I called to ask to be taken off the lists they put me on, I was spoken to very gruffly. I made the call from my open office, with others listening, and was pleasant and polite. The customer service man on the other end of the phone was immediately defensive and personally offended and kept asking me for my account - which was confusing because I did not have an account. He never asked me for my name or email, maybe that is what he wanted. I became very flustered with his condescending tone and short retorts and calmly said that he had been rude and that I'd call back later to talk to someone else, but he hung up the phone after I said "rude". It was a horrible experience. I very much hope they did not also inappropriately bombard the flower recipient with unwanted junk mail also, how embarrassing that would be for me, who just wanted to congratulate them. I was able to send an email requesting a stop to their marketing materials and received no reply but the junk mail has ceased, thankfully. I've had 10 more staff welcome new babies since then and you better believe I did not order from WKF! I've told the whole admin team of our 200+ employee office to...