Pump It Up Sugar Land Kids Birthdays and More — Attraction in Stafford

Sugarland location was disgustingly dirty! If I could give it zero stars I would. I’m sure the owner will come on here and try and negate all the things I have to say as he’s done in other reviews or more so try and say the “venue was not for me”. This is his way of not taking accountability for such a grotesque establishment. I was embarrassed to have had my daughter’s birthday celebrated here. The floors are dirty and the bathroom was so gross I was afraid to let my daughter use the restroom. Also, the owner sets up the process so that not one minute goes unpaid. The site states a clean environment but that’s not true. He allows for not one second of time between parties in the jumping rooms so there is no time to even try to spray disinfectant at the very least. He “shooed” myself and my mother like animals while the kids were putting on their shoes to go to the next area. As this was being done he turned the lights off for the next party who were already walking in. The people who do the glow in the dark don’t get to see just how dirty it is. The owner puts on a facade that he is kind but he truly does not care. His favorite thing to say apparently is “we’ve had over 10,000 great reviews…”, well those must have been just based on kids having fun and not how well people are treated and the cleanliness. Also, some kids had to literally be saved from the inflatable because it was not fully inflated causing a very dangerous situation with the potential to cause severe harm! Did he care when I noted this…? Nope, he said apparently it wasn’t the venue for me. Mind you, I paid and tipped and was sure to bring all this to his attention well after so not allow him to insinuate that I wanted a refund. Also the staff were not helpful. My “host”, maybe said two words and I had to serve my own food and cake to my guests. They also did not place my cake figurines into our cart to which they stated everything was in there and I didn’t notice until I was home and it was too late. The review is more to allow others to know what to expect. I had never been before. It’s a hefty price and everyone works hard to be able to plan something like this for their children and it’s sad to be let down and feel robbed due to false promises and advertisement. I noted another post in which the person had the same experience and the owner proceeded to tell her she was making the review out of pure hate. This is not hate. I personally reached out in hopes that maybe he would be more receptive and take accountability but he did not. I have the gross pictures of the restroom and videos of the next party already in our area as we were moving on to the next! It did not allow me to post The video in the bathroom which shows me wiping with toilet paper and you can visibly see how much grime comes off! (I put stills of the video, you can see the contrast difference in the green from just wiping it with toilet paper and water!) I don’t think they have cleaned that bathroom in months! There was what appeared to be mold in areas! Some of it was something a quick cleaning could fix but you could tell it had not been done in quite some time. I was an early party so they can’t say it was due to kids. The dark picture is the next party walking in with lights off while we were still there. When did they clean/sanitize?! There is so much more but honestly I’ve already wasted too much time with this. I just wanted to warn parents who care about how clean a place is and how they are treated. Note to owner, don’t bother responding. Nothing you can say now will suffice. You could have at least tried to apologize and recognize that there was room for improvement and you did not....

The kids had a great time bouncing however how the set up is managed is poor. We also saw zero cleaning/sanitizing efforts in action in the bounce area.

I was told to come 15 minutes before the party starting time to decorate the party room (which will be the 3rd and last room of the party after 2 bouncing in rooms) but I was told first that it’ll be a available for me “soon” and then that “they’ll come get me”. When I asked about this again a few minutes the before the bouncing in the 2nd room was over the so called host apparently had no idea that I hadn’t done that and took me to the party room where some teens where trying to clean and were tearing into my party supplies. I had to ask to use a table for my cake (my table cloth was thrown over a cart and the cake was set there) and secure the party favors (these were cups with a name cards and toys in them so apparently they looked confusing to the staff). Luckily I managed to get everything in order, cookies out on a tray I brought etc when I was asked if my child had any presets. Yes, my child has presets that were collected by the staff right before bouncing yet they had the nerve to ask me where they were!! When I told them you tell me since you took them, I was ran into a middle of a another party and asked by a bin if those were my child’s presents. Obviously I didn’t buy the presents so I had no idea what the presents would look like but was able to read the cards/tags attached to the gifts and locate the once that were for my child (some were for a different kid) and get back to enjoying my child’s party.

The employee in the bounce room took some pictures but was otherwise clueless what was going on (I also got the feeling that she could had been in charge of the presents but no one told me directly who failed there) but the employee who cut the cake and was in charge of serving the pizza was very nice and seemed to know what he was doing (and asked how I wanted things done when there was more than one way to do it).

Scheduling the party on a phone was smooth and pleasant (reservation was made a couple months ahead) and I think the time slots for bouncing and the party room were good.

Overall the bouncing for the kids was great and my child loved it. The setting up was a total disaster from this place. At least they should tell the hosting parent when someone is emptying their bags of supplies they brought in and not lose your child’s presents!!! (And having a parent to go through a pile of gifts in search of them...) So my experience was by no means stress free but having a small...

Like some of the other post mentioned. The manager/owner of this place is terribly rude and doesn't value employees nor customers.

Several incidences makes me feel this place makes up rules and just want to take your money and doesn't care about repeat business. For a birthday party, I initially asked about bring outside food, staff said not allowed as they have their own kitchen. Later when I talked to the manager/owner it was said yes, but you pay for $75 fee. In other locations I previously hosted they didn't ask you for a fee and in other party places where they ask for cleanup fee it was $50. Here they really jack up the prices. During the party, in one of the party rooms, one inflatable they had the children line up and go jump one at a time which created a long line and as a result. Lot of children all piled up into anther inflatable with slides and are sliding on top of each other and getting hurt. When this was brought up to the manager/owner to allow 2 or 3 kids to go with some spacing instead of waiting for 1 kid to finish the entire jump sequence of 4/5 mounts I was told "No this is the rule and we will not change even if you don't ever come back." He said it was a safety issue, which is ironic as the children were getting hurt on the other inflatables due to this. If they were serious about enforcing safety rules, they should have the same standards for open jumps whenever I go, I see more than 5 kids on their at a time with no one guarding. It's just hypocritical. After spending $1000, I was told it's ok if you don't come back. Yes I think I better take my money elsewhere next time. Other location give you 2 free open jumps after party, but not here. Facilities are not kept up. There are a couple of small cars, which are all missing steering wheel or doors. One time I was here for an open jump, the AC was dripping water near the entrance of one of the inflatables. I brought this to the attention of the staff. Instead of trying to put a bucket or fix the leak. They just went and shut off the the inflatable. So no more play but no mention of refund or reduction for this bad experience.

In general I have enjoyed open jumps and hosting parties at other pump it up location. But as the owner suggested I am not coming back to this one as I am not a appreciated customer. Be specially careful if you are hosting a large party as I did for...