RH Outlet Houston — Local services in Stafford

Well...I was falling in love with this store, but not so much anymore. Can’t say I’d recommend a place that goes straight to I will call the cops on you.

After Hurricane Harvey destroyed our home and all of our belongings, we have slowly begun replenishing our belongings for our new home that will be ready for move-in in June. Restoration Hardware Outlet was good to Harvey victims by offering 50% off their items if you had a FEMA number through Jan 15th. I’ve been by at least 2x a month since October. We were able to buy several slightly damaged items for a fair price.

Fast forward to today...😞. I happened to swing by on a whim, and I found the nightstands my wife is in love with. They’re a billion dollars, but they’re 30% off and 40% off of that. So, just millions now. 😜 While waiting for someone to open the loading dock, I looked in the walk-in dumpster for some cardboard to protect the bed of my truck. I noticed a damaged table top that had been thrown away. It was badly damaged, but being a novice woodworker, I thought I’d grab it to see if I could make something useful out of it. After calling the store to get someone to come back to the dock, they noticed I put the table top in my truck. Apparently that’s very naughty as April went straight to “Is that MOS from the trash? You can’t take that. I’ll call the cops if you don’t put it back in the dumpster because you are stealing our property.” I had so many things to say, but there were other customers watching and none of my thoughts were good. So, I just complied.

Sad...it will go to the landfill now. But, luckily I will not go to jail. Too bad she doesn’t know that at worst this would be trespassing and not stealing. If it was theft, it would be a crime of less than $0.01 as the item was thrown away.

Anywho, no more Restoration Hardware Outlet. Our relationship is ruined. Shame on April for accusing me of theft and threatening to call the police. Shame on me for hating to see difficult to renew hardwoods irresponsibly thrown in the garbage. Shame on Harvey for putting us in...

I was really excited to purchase a concrete table from Restoration Hardware, but the experience turned out to be incredibly disappointing. When I picked it up, the table was already fully wrapped and not located in the original spot where I had first seen it. The staff loaded it into my pickup truck, which was padded with blankets and boxes to prevent any damage during transport.

Once I got home and unwrapped it, I discovered that parts of the concrete had completely crumbled. I immediately called the store. Their first reaction was to ask if a third party had moved it, seemingly trying to shift the blame. I explained that I personally handled the transport and took every precaution to protect the table.

Unfortunately, since I didn’t inspect the table again after purchasing it, and before taking it home, they refused to take any responsibility or provide assistance. I even asked if they could at least share the list of materials used or any insight, so I could attempt a repair myself, they declined.

Bottom line: if you’re purchasing something from here, inspect it thoroughly at the store before you leave; insist they unwrap it in front of you. I trusted the process and ended up with a $1500 table that I can’t even use.

Very disappointed with the product quality and lack of customer support. I expected much more from...

This was not a good experience. It’s part of the mall but it has an opening to the parking lot. So we park and walk up at 10:38 when the sign on the door says they open at 10. An employee comes up to that door and tells me and my 67 year old handicapped mother that we can’t get in there, we have to go through the mall. There is zero sign on the door to this effect. I explain that my mother is mobility impaired and cannot walk very well, and he just stared at me until we went away.

We walk for ten minutes to get around to the entrance only to find that the store opens at 11, not 10, due to covid. Again, not signposted on the front of the store and the employee who made us walk around failed to mention it. So my mom has to stand there for ten more minutes when she could have spent those ten minutes waiting in the car.

Two seater sofas run to about $2200. Three seaters run to about $3500. We did not end up making a purchase.

When we were done, my mom asked again to just be let out the back cause walking really is hard for her and we got the nastiest “NO MA’AM” I have ever heard.

These guys have no interest whatsoever in being polite or accommodating the disabled. They were incredibly rude to an old lady. Please don’t give them your money. I...