Fuddruckers — Restaurant in Stafford

Our family has been going to the Stafford , tx Fudruckers location for years before it was aquired we loved this restaurant the food was fresh and the environment was very friendly and welcoming. Needless to say never going back today’s experience ruined our memories! Had great expectations from this place especially the new management made a statement at the time of the acquisition how much they loved eating at this restaurant growing up !! They ruined their dream restaurant!! Horrible experience! Very disappointing! Here is what we experienced today, Nov 24 th, 2023 . We walked in to Fudruckers at Stafford, tx for lunch . It was 12 pm, they open at 11 am, after we placed our orders we were informed they were out of following items in the menu:

1. One of the main ingredient on Cajun burger- andouille sausage.
2. Out of the iconic “FUD” sauce!!! at 12 pm !!!
3. Out of fountain drinks just lemonade and Ice tea and Fanta were available, ice tea tasted bitter and rancid and disgusting, was not fresh at all.
4. Out of ketchup in the dispenser, a bottle was placed at the serving station to dispense in a small disposable cups.
5. We ordered 2 Nashville hot chicken the chicken was burnt , it had no sauce on it , the bun was burnt ( see the pics). The chicken was overcooked felt like we were chewing on shreds of chewy leather, batter tasted bitter due it being burnt. We had this sandwich before and they were not made the same. 6)We ordered Bourbon blue burger that was over cooked as well tasted rubbery and stale. Burger patty’s quality was awful.
6. Tables weren’t cleaned and silverware station were not stocked .
7. The lady at the register was rude and gave us attitude when we inquired why they were out of stock on so many items she rudely answered its just few things we are out of stock. Their entrees aren’t cheap they range from10$ to 20$ each! Our bill was 50$ and they served garbage. Please see the pictures of horrible cooked and served food this a $15 sandwich! Very disappointing! never going back again, don’t know if it this location or all have same...

We recently ate dinner here and although I try to give businesses the benefit of the doubt, the cleanliness and management of this location was greatly lacking.

We moved to 3 different tables trying to find one that was clean. I finally got wipes from the car and cleaned the surface myself, which turned the wipes brown from dirt/grime on the table surface. We had already ordered or I would have left then. The bathroom smelled like a Porta Potty and was not being cleaned properly at all.

We ordered meals which were to include drinks and sides. Once purchased, the girl at the counter informed us that only sweet tea and diet pop were available. I asked about bottled water instead and she said yes. Then proceeded to tell me the bottled water was in the coke machine. The only water options were flavored sparkling water, in which the seltzer was not working. So we were charged a full “meal” price with no drink options for my kids. I understand that shipping problems have left businesses to deal with unforeseen circumstances, however, I would hope Fuddruckers would inform customers before charging them for something they could not get.

The food tasted good and the toppings for the burgers were extremely fresh. They did mess up the side order of sweet potato fries but it took quite a while to get the food and by that point we just sucked up the extra cost to avoid being there and waiting longer. Also, the kids meals were supposed to come with cookies, which we were not given and had to go get.

I’m sure this could have been a new girl at the register and am willing to overlook some of these issues. But they should be upfront about shortages and seriously need to address the cleanliness of the...

I must be stupid. My wife loves the milkshake and salad bR toppers... So I suggested we go here. I ended a 2/3 lb burger medium with fries and she wanted 1/3 lb medium with onion rings. We both wanted strawberry milkshakes. Well. First, they're out of 2/3 lb. I suggested then give me 2 - 1/3 lb. They did and charged me more then if I ordered a 2/3 burger. Then they all came out well done. And they didn't have milkshakes..

And the soda machine was still broken from a couple months ago.

Thus staff needs completely fired and start over.

2 months later. . Thought I'd try again. This staff needs fired and hire new. At least the manager and possibly the regional manager. This tine both fountain drink machines are down. My previous visits, one was down, a few months ago. No strawberry milkshakes. The line to order was out the door.

My last attempted visit,corporate said my feedback would be forwarded. Must have fallen on deaf ears. It's gotten worse

One good note- The food came out the fastest ever and it was decent.

Last attempted visit. I walk in at 7:30 on a Sunday evening to order and sit down to eat . The order taker notified us they close at 8 and out order would be to go. I Said no eat-in. He said no.. we close at 8 and your order will be to go.

This is not how open hours work and a terrible way to treat customers. If your open until 8.. then your open.

They had a line 1/2 way to the door.

I predict fudruckers will be out of business soon if all stores...