Public Storage — Attraction in Stanton

Don't be fooled by the 4+ star rating that this facility is getting. Yes, the staff is super friendly and helpful, but SECURITY at this Public Storage in Stanton, CA is a joke!!! I just recently started renting a unit here in late January 2017 and already it was broken into and all my valuable electronics, appliances, and clothes were stolen! The disc lock I had on it was still intact, but they pryed open around it and got it to open (see attached image). The lock is a false sense of security! Also, there is only one camera facing the front main gate and no one checking up on the facility after the 9:00pm closing time. Then I called the OC Sheriff's office to get a police report written up for insurance purposes, but they weren't able to show up and as I waited until 9pm, I saw a man leaving the facility on his bicycle. I saw him earlier coming out of the elevators and I was suspicious as there were no other vehicles around except mine. I've come to the conclusion that this man is actually living in one of the units! Again lack of security and enforcement is allowing transients to hang out and live inside the facility. I actually talked to one of the tenants earlier and he was also suspicious of people living in the facility and he commented that someone had urinated inside the elevator and the smell was horrible. For those that gave this Public Storage a 4+ rating, you might want to check your unit to see if it was broken into. Again, I highly recommend that you DO NOT RENT a unit from this Public Storage on Knott Ave in Stanton, CA.

Update: As I was moving my remaining stuff out, I noticed that the drywall inside the unit ... yes drywall ... had a square cut out in which anyone can easily punch out and have access to the adjacent unit. Another security issue!!! Any potential renter should consider this before renting here. Any thief can simply rent a storage unit and have access to 3 adjacent units by just breaking the...

Extremely unhappy with their service and the family. Was storing all my belongings for over a year and within that year, they raised the rates three time. I ended up moving out in the middle of the month because they were going to raise the rate for a fourth time by an additional $99 per month. I called the facility to see about working with the rate and they were not willing to accommodate. In the stint of being there they also shortened the hours of access to hours that were unreasonable for anyone with a job to make it to the units. Even with the restricted hours I would see people hanging out or parked inside the facility gate all the time.

When I checked out of the unit the employee was not friendly at all. I told her that there was a second access door that the manager had asked me to supply a second lock for, but I didn't have access to the hallway that connected to that door. The employee had no idea what I was talking about and I had to walk her around the entire property to show her what I was talking about. I was able to retrieve my extra lock, but when we got back to the office she informed that I had a large balance due in order to close out the account. I paid over half for the two weeks that we had occupied the unit and asked her about prorating the month. She said there was nothing she could do, so I asked to speak with the manager. She said the manager wouldn't be in for two days, so I asked for the manager to call me. It has been over a month and I never received a call from the facility. Now I have received a letter from a collection agency. I have used many storage facilities in the past, including Public Storage, but this by far has been the...

I wouldn't normally write these types of reviews however some things need to be said. The staff was very friendly, and polite such as Michael who helped me move in, extremely scripted, but friendly. The more I stay at this place the more of a headache it becomes. I haven't been at this storage for more than a week. Every time I come I can't even get to my own storage. The elevators are constantly down ironically days after they've been repaired. When the elevators are working your only giving a 4 second window until the doors close, then you have to re enter your access code. The door to the stairs are always locked, and my access code only works 30% of the time. Thus, when I need to grab something early your left waiting for the office to open to be let upstairs. The staff are literal robots, reading from a script that always attempts for you to buy more and useless products, they don't honestly care about you, except for money, and protecting themselves. Everyone must be forced into getting there insurance which covers nothing 5k at the most, and your are forced to sign documents waiving majority of your rights to do anything legally if something were to happen, not to mention there's no cameras except for the entrance,... I wouldn't keep my things here and I will move out...