Haunted Trails Family Entertainment Center (Burbank) — Attraction in Stickney Township

My wife and I went to Haunted Trails in Burbank, Illinois July 3rd 2025 specifically to play miniature golf...only to get to the window at 8:38 pm and be told miniature golf is closed.. ⛳️ So I asked the clerk when officially does miniature golf close for the night because when you google... it says the park closes at 10pm but says NOTHING that these entertainments close BEFORE 10pm...We drove 25 miles from our house! THERE'S NOTHING AT ALL ON THE TICKET BOOTH PAYMENT WINDOW THAT SAYS MINIATURE GOLF ENDS AT A PARTICULAR TIME so I asked the clerk when does this entertainment end she replied "IT ACTUALLY ENDS RIGHT NOW" we were floored...Again nothing official on Google or at the ticket booth that says this entertainment closes at a particular time so to us we felt it was like it closes AS THE SPIRIT MOVES kind of thing...NOTHING OFFICIAL NO WHERE! The manager Cynthia tells us the park makes an announcement at 7:30 pm of the closing of entertainments but WE WEREN'T THERE AT THAT TIME and your Google info says NOTHING about this entertainment ends at 8:38pm THE TIME WE ARRIVED AT THE BOOTH lol and your ticket booth says NOTHING...Had we seen in the Google info of the early closing of ANY entertainment we wouldn't have driven that far...Had we seen a closure time on the ticket booth window we would have felt better...THE KICKER WAS THERE WAS NO ONE AT THE PARK THAT NIGHT...WE SAW LITERALLY 6 to 8 people TOTAL us included in that number at the park...We expressed that we had driven a long distance to get there...We easily could have gotten a round of golf in before the park closer of 10pm and NO ONE would take that into consideration!

We DONT want anyone to have the same experience or inconvenience we had...PLEASE HAUNTED TRAILS FIX THIS! DON'T JUST POST PARK CLOSURE TIMES IN GOOGLE ...POST ENTERTAINMENT CLOSURE TIMES AS WELL! ALSO POST IT ON THE TICKET BOOTH WINDOW... Very Very...

I have been having a birthday club party the weekend of Halloween at haunted trails for at least 13 or more years. My kids love the rides and the haunted house but this year They shut down both. I reserve my party a month in advance and was not told the haunted house was closed until we arrived. I had 18 kids they were all heart broken as it is tradition for our party and why we come here. The staff offered no consulation and were pretty cold and unconcerned by the disappointment of long time repeat customers. Then all the rides were closed for rain at 7pm and never reopened even though it dried up 30min later and they weren't closing till midnight. Even though several rides are included in the party package price they only give $7 in extra game play if the rides are closed. Also they have gone from coins and tickets to both being on a card a child can easily lose so all their money and prizes are lost together and untraceable. Lots of kids in tears when they lost their cards. Not just mine we lost 1 of our 18. But I guess it gets parents to spend more. The workers were rude to the kids when they wanted to redeem their tickets and at least one young lady refused to assist them at all. I really used to love this place but a few years back the great guy who owned it passed away and the changes since have been all bad for customers just to make more money. The party minimum was 6 kids then it when to a 10 kid minimum and all the prices were raised. The customer service is now terrible. Our hostess didn't even bring us napkins and was hard to find. It really breaks my heart to have to go elsewhere for our party from now on but it was clear that haunted trails was not concerned about retaining our business and our kids did not have the great time they...

This 1 star is regarding the hiring of teenagers who don't have respect for customers, themselves, and children. I had the worst experience hosting a party for my daughters 5th birthday. I paid 450.00 for a Supreme birthday party experience for 5 children. (Min party reserve is 10. I came in to scope out the location on the Tuesday prior to my party. Got the rules, confirmed procedure and kept the reservation despite broken games and the overall out dated look of the establishment. I sought out a different experience for 5 year olds with out door attraction independence. We normally head to in the game. The young person that was in charge of Jr go carts walk la nightmare. No respect for himself, his job, or establishment. He did not want to help the children ride go carts AT ALL. before my party walked another family was frustrated with his interaction as he refused to help one of their children get adjusted on the ride, til a mom had to intervene, get onto the track to help her child. He pretended to start cars for our party , and was busted running the cars with gas off. He attempted to shut the ride down because the 5 years old couldn't drive. He tried to argue with me until security descalated the situation. I asked for the manager and had to go find him too. He didn't come quickly the first complaint which is why this gentle had the wherewithal to continue with his poor behavior. They removed him from our party but he should have been sent home. No apology or anything was given. On principle I can't patronize this place again. Shout out to the party host Jackie and manager. They were SUPERB. as a suggestion to management, train your ENTIRE staff On birthdayhospitality. I didn'tsee any other birthday reservations...