Best Buy — Attraction in Stockton

Best Buy as a business has good and bad points and we don't need to go into all that here since you'll either understand them or you won't or may not care. This observation is about pointing out service industry mis-steps. Somewhere along the line it became acceptable to allow mediocre service to permiat the industry and by doing so the customer ends up feeling pretty bad. It's important to remember that the most forward facing of your staff - those on the front lines interacting with customers, must actually have a helpful personality, one that does not come off as being condescending or judgmental when an associate encounters adversity or someone different from themselves for whatever reason they've determined that difference exists. It doesn't help to have a youthful associate only be able to interact with similarly minded youthful customers. It's not helpful to be wandering the aisles and not greeting or offering to assist someone the moment they're within 15 feet of that person who one presumes is there to make a purchase. It's not helpful to BS your way through an answer to a question, often loaded with personal opinion or the only thing you might know about a subject, when your role is to determine a need and offer suggestions or options, fitting the customer with the product best suited after a round of feature/benefit discussion. Anything less is short-sighted and technically dangerous for any business model that requires interaction customers who pay for a product or service which keeps your business in business. Best Buy is no exception to this issue. There are very few people that are exceptional, they know their product or they have a very good understanding generally speaking of multiple types of products in the store. Then you have those that decide that work is more of an extension of their social life or maybe they don't know how to properly conduct themselves in a public setting. This tells me the hiring staff isn't screening properly and trainers aren't training properly. Somewhere there's a disconnect with core values or an insufficient level of Emotional IQ. It's unfortunate but it seems to be a reality that's it's easy to complain about staffing shortages, lack of suitable applicants or a toxic culture which exacerbates turnover, and the endless cycle of mediocre service continues, until the doors close and the blame sessions begin. Had everyone done their job, I wouldn't need to bore the general public with these...

I made a purchase here September 27th. I work 2 jobs and go to school full time so I don't have the luxury of free time for simple returns. Not only that but I made the purchase by chance as I had taken my step son to Best Buy at his request. I NEVER shop there and never will again.

I had purchased two C USB charging cables which weren't compatible with our boat. I went to the Best Buy on October 16th for a return and was told that nearly everything in the store has a 15 day return policy. I understand it says that on the receipt but NO ONE makes this known to you at the store. You're made aware via receipt AFTER a purchase. I don't read my receipts thoroughly as most stores have a 30 day return policy. I would expect a shorter return policy on higher priced items but not a $20 cable! The customer service girl let me know of the policy but offered store credit. Again, I don't shop at Best Buy so this would not help. It would be a $43 return. I declined and stated I preferred a refund. A manager named Pritisha got involved and I explained the same to her. Thankfully she made an exception for a refund but not as a professional should. I was brushed off. My concerns were not addressed and I was cut off as I spoke. She only said "That's the way its been for a long time." Then when I tried to explain my schedule and difficulty getting there for a return she said, "I do the same." referring to school and work. I'm sure she does not have 80 hour weeks with work and school, by the way. Lastly when commented that with that return policy I will not make any more purchases she rolled her eyes and said "Okay..."

I hope upper management reads this. Number one, I ended up searching Amazon for charging cables and if I had ordered through Amazon I would have paid $9 each, had free shipping and a 30 day return policy. They are running a store that is overpriced on most items, has horrible customer service, a lackluster inventory and a ridiculous return policy compared to others. Good customer service is what keeps people coming back. I'm willing to pay more for quality of service but I was reminded why I stopped shopping...

The worst service possible. I will never make a purchase at Best Buy again. They advertise a camera and free package that wasn't completely available. The Canon camera was available, but they had to order part of the "free" packet which included a disk, a carrier, and a battery. The battery was in the store, and the other two pieces were not. One was mailed to me. The disk was ordered and had to be picked up in the store. I went to the store twice to check on the disk and again today. Each time I was told that I would receive an email. I went into the store again today and was told that the disk was sent back because I didn't come in soon enough and that I should have received a credit on my credit card and given a number to call. No credit was applied. I went through the same runaround with the person on the phone and told that I would not get the disk, but I could buy one. After a long phone call of waiting for the person to go back and forth to talk to her supervisor numerous times, I told her that they had lost another customer. If you need to get something on line because the store does not have what it advertises and needs to order it, my recommendation to everyone is to shop online at B & H. They are a real professional organization who provide excellent customer care. I will repeatedly tell everyone to stay away from Best Buy, who hardly lives up to its name. My mistake to go...