Office Depot — Attraction in Sugar Land

M y job was sent by email-30 attachments followed by a phone call to make sure it would be printed and ready to go when I arrived. Rep said no problem, nothing else. I waited my turn in line to greeted by attitude and a grimace when the Rep looked at the number of attachments. She continually stopped working on my job to help customers to arrived after me. When I asked the manager if someone could come help her so she could finish my job (at this point 46 minutes later) he said someone should have told me to pick my copies up tomorrow (not true for simple pdf attachments according to past experience with the Chain). The manager helped one person in line then left.

I am STILL waiting, I was nice and polite when I asked her "could you please send the rest of my attachments, because I have a deadline to meet and you have helped 10 people since I have been standing here and my job still isn't done," her response, "I have 12 left," "you said that 10 minutes ago when the manager was here, so you haven't sent any more since then?!" I replied. "I am working on it" she retorted.

Terrible customer service. As I waited I observed other incidents in the store and at the register with unsatisfied customers walking out.

1 hour 8 minutes still...

Printing services: I've been a long time customer of OD's printing services. The staff would accommodate my needs with professionalism and courtesy especially when under a deadline.

Today, I had another tight deadline and hoped they could fulfill the large order. The staff member that attended to me wasn't rude, but very disinterested. After dealing with their slow computers and printing out a proof, I'm finally informed that they had changed their policy. They won't take large orders. What???!!!

I was then told they could not guarantee that the order would be completed on time. That was understandable because the deadline was very near.

Bottom line: The print staff used to provide a professional and friendly environment. They knew I was, and I felt the atmosphere was more of a neighborhood shop rather than a chain establishment. Sadly, I was told the manager that I routinely saw was no longer working there.

Recommendation: There are a few local print shops that would gladly take your business. They may be a little more expensive, but your experience will be...

I've had so many issues with this location. I keep giving them chances to fix things, but they continue to treat me horribly. Tonight was the last straw. The lady at the cash register was EXTREMELY rude to me. She acted like I was wasting her time. She didn't even want to help me. I needed to exchange highlighters that I bought last week. One of the highlighters is leaking ink everywhere. I always buy this brand and I've never had an issue. So I didn't see a reason for keeping the receipt. She wouldn't let me exchange them. I understand not letting me return them. But I only wanted to exchange them for the EXACT SAME THING. That's ridiculous. The thing is, she isn't the only employee who has been rude to me. I shop at this location frequently for school supplies and it's more common for me to encounter someone who is rude than someone who isn't. They have officially lost my business. I'd rather drive farther than deal with this...