Nitin Jewelers — Attraction in Sunnyvale

I was not a regular shopper at Nitin Jewellers. I did check out the store a few times but never bought anything. I never thought I will make time to write a review on any business. Well, It may be worth my time because many Indian stores lack the customer service and soft skills even after living in this country for years together. Some body has to speak up. Hence this review on Nitin today. To get to my specific story, I bought some coins earlier and they were a month late than expected. No apology nor a apologetic tone. Instead he was explaining the process of how he would procure those. I would understand if his convo started with something like "sorry for the inconvenience, it is getting delayed and not much in my control etc.".. Another example is I Bought something else and asked for an exchange and staff made me to believe that let the store owner return from India and that can be done and helped me select another item. Everything was so professional until that point. Owner returned finally and says he can not accept the exchange because the purchase was over a week. I would have respected their policy if the staff were upfront with me. When the time came, They said they didn't notice the date on the bill.I was few days late over the week Not knowing the 7 day exchange policy, I had to wait for 6 weeks to get my coins while making repeat calls and couple of trips to the store. I was bummed the way the owner was trying to play smart. He says they are two separate things. On both ends I was impacted. Customer satisfaction is not a factor at all for their business seems like. He was always had a frown when I visited but the staff were great. I could not believe staff could not take my side and explain the situation to him that we were all waiting for his return. That's why exchange didn't happen earlier. I only buy once or twice. Nitin jeweler needs customers everyday. I just want these businesses to step up and offer better customer service. Everyone says I am very cool. I lost it today for...

I recently visited Nitin Jewelers and was thoroughly impressed by the exceptional quality of their offerings and the outstanding service provided.

Product Quality: ⭐️⭐️⭐️⭐️⭐️ The craftsmanship of their jewelry is unparalleled. The pieces displayed are not only stunning but also exude a sense of artistry and precision. Each daimond piece showcases exquisite design and superior quality.

Customer Service: ⭐️⭐️⭐️⭐️⭐️ The Ramya at Nitin Jewelers are incredibly knowledgeable and attentive. Ramya guided me through their collections with patience, offering valuable insights and helping me find the perfect piece that suited my preferences and budget. Their commitment to customer satisfaction was truly remarkable.

Ambiance: ⭐️⭐️⭐️⭐️ The store's ambiance is sophisticated and inviting. The layout allows for easy browsing, and the tasteful displays highlight the beauty of the jewelry. It creates an atmosphere where you feel comfortable exploring their wide array of offerings.

Overall Experience: ⭐️⭐️⭐️⭐️⭐️ My experience at Nitin Jewelers was nothing short of excellent. It's a haven for those seeking both timeless elegance and modern sophistication in their jewelry choices. The combination of top-notch products and exceptional service makes it a must-visit for anyone looking for that special piece.

I highly recommend Nitin Jewelers to anyone in search of high-quality jewelry accompanied by an unforgettable...

Our enduring association with Nitin Jewelers spans more than a decade, a testament to the consistent quality and innovation they bring to their gold and diamond jewelry offerings. The allure of their collection lies not only in the timeless designs but also in their commitment to keeping prices within a reasonable range.

Around three years ago, our journey with Nitin Jewelers reached a pinnacle when we acquired a captivating diamond bracelet from their exquisite range. Unfortunately, the trials of regular wear led to a minor setback as a few diamonds lost their places in the intricate setting.

However, the true measure of a jeweler's dedication lies in their response to such challenges. Nitin Jewelers not only exemplified exceptional craftsmanship by seamlessly replacing the missing diamonds but also went above and beyond in ensuring the restoration was completed promptly, coinciding with the festive celebration of Christmas.

This incident serves as a poignant example of Nitin Jewelers' unwavering commitment to customer satisfaction and their proactive approach to maintaining the integrity of their creations. It's these experiences that solidify our trust in Nitin Jewelers as our preferred destination for exquisite jewelry, where artistry meets reliability, especially during the joyous season of Christmas.

Thank you Nitin bhai and...