Mattress Firm Mountain View — Hotel in Mountain View

Sales people were kind and very knowledgeable. I did feel like I was being pitched to like a traditional sales person would (showing me things I didn’t ask for and explaining why I might want them, starting by showing us the top of the line and then lower tier but not the in between tiers unless we asked about them), but I’ll admit it worked. We ended up buying an adjustable bed platform even though that’s not at all what we came in for, and a top of the line mattress that was WAY more expensive than I thought I’d buy. So, kudos to their sales person. We spent $4500. Do appreciate the 0% financing for 48 months. That said, I don’t like that tempurpedic mattresses require you to also buy a tempurpedic base in order to not void the warranty. That’s an added charge that isn’t mentioned up front that feels a bit scammy. Cleverly, tempurpedic arranged their pricing so that a regular non-adjustable base (ie, box spring) is $300 but if you upgrade to a “$850” adjustable base they’ll give you “$300 off” so really you’re “only” paying $250 more for an adjustable base. Since you already bought at $3000+ mattress, why not?! Really what they’re doing is forcing you to consider an overly-priced default base to try to push you towards spending “just a little bit” more for the adjustable base. It’s so transparent, and yet we ended up doing exactly that. I think that’s more tempurpedic than mattress firm, but nonetheless they’re the ones marketing it. Other than that the buying experience was fine. Salesperson - even though wearing a mask - stood too close to us most of the time to show they took 6 feet seriously. I was a little uncomfortable with that, but it was up to me to say something and I didn’t. Lastly, I will add that the first night we slept on the mattress with the adjustable base raised to “zero g” settings (lifted head and legs) and couldn’t stop giggling for about 10 minutes because I had never felt so comfortable in a mattress in my life. After a week or so, we are very happy we bought what we did. Hopefully come summer the tempurpedic won’t be too hot. So, salesperson did will. We bought what they were selling and so far are pretty happy (plus a $95/mo payment I wasn’t expecting to...

Outstanding experience at Mattress Firm Mountain View, thanks to Hannah Schnelle! From the moment we walked in with our specific requirements, Hannah provided exceptional service. She gave us a comprehensive overview of all available options, clearly explaining the pros and cons of each Tempur Pedic Breeze mattress and smart base combination.

What truly set this experience apart was Hannah's transparency, patience, and attention to detail. She stayed with us throughout the entire process, from initial browsing to final billing, making sure we understood every aspect of our purchase. Even after delivery and installation of our mattress, smart base, and bed frame, Hannah followed up to ensure everything was perfect.

In today's online-dominated market, this kind of personalized, attentive service reminds us why in-person shopping can be so valuable. Hannah's professional approach and genuine care for customer satisfaction make her a true asset to Mattress Firm. Highly recommend visiting this location and asking for Hannah if you're in the market for a...

We did a lot of research on mattresses. We were keen to try different brands. At home we had an extra-firm uncomfortable inexpensive mattress we hoped to replace and a guest room mattress we loved but we forgot the manufacturer and could not find the tags or receipt. We needed that information to make a decision. Tracy was so helpful to us from the beginning. She explained the differences between the various makers and quality. I sent her a photo of our guest-room mattress (which had no id tags) and she enlisted colleagues to figure out the make - it was a Rhapsody Breeze Tempurpedic that had since been replaced with the Luxe Breeze Tempurpedic. We visited the stores three times; we tried the LuxeBreeze but found it to be too firm for us. We ended up with a Beautyrest Beyond Plush Pillowtop King with adjustable base. Tracy explained all the details we wanted throughout the process but she was never pushy. We actually went out of our way to find the store where was working to make our final purchase with her. We think she is a...