LAST STOP COMPUTERS — Attraction in Tacoma

I have been to several repair shops for my iPhone and for another laptop; because I needed my work laptop repaired as soon as possible, I decided to bring in my laptop to a shop that was available ASAP. When I brought the laptop into the repair shop, it was fully working, the only issue was a fan noise; I have videos taken right before the laptop was brought in as I had sent to my preferred providers which stated they thought it was the fan. When I brought it to the shop, this provider did a full diagnostic and informed me that the fan was the issue and that this would only be a certain price and would be done within one to two days.

About two weeks went by without any communication from the provider, and I started to get concerned so I called them back after two weeks and the provider informed me only then that my laptop was no longer working. They failed to reach out to me and when I did reach out they provided me with a long explanation about all the checks that they do and how the laptop was always in the best care and how it wasn’t their fault; at the same time, they also stated that they work on over 50 laptops a week so how could they pay as close attention to my laptop as they claim. I am certain that it was their fault that my laptop stopped working. I told them that I would not pay for their mistake or for additional repairs and I would need to pick up my computer at no cost. They proceeded to stated that they would be removing “THEIR” fan, in a that tone, to which I said that was fine.

This provider has failed on several fronts:

Their diagnostic: if it wasn’t correct, how could you trust what they say? Their communication: why wasn’t I informed immediately after they figured out the issue? Why did I have to reach out? Their defensive demeaner and not taking blame: how could you assert that you had your attention fully on my laptop to ensure that they had not done anything incorrect but also say you work on over 50 laptops a week?

Ultimately, this provider has caused me to lose significant time from doing my school work, many school files that I had from the past 4 years, this was my main work laptop that I used everyday for zoom meetings with my students, and lost many memories due to the photos that I no longer have.

If there was a rating less than zero, this provider...

These guys are awesome. If you need someone to trust in fixing your pc, these guys can do it and are very sympathetic and transparent on the repair. They understand gaming is fun and important. The level of customer service was extremely awesome, something most places lack nowadays, and I will 100% be going back if my next build has hiccups. Totally worth the rate they charge. I left with a 4 day diagnostic problem I couldn't figure out, and they solved it within 1 hour only because they were very easy to talk to and because I had so many questions. If I was not talking so much, it would have probably been 30 minutes. Very steady hands and lots of experience. They also know tons of issues related to hardware and software, things to stay away from, and what is best for the types of computing you will be doing. I don't often leave reviews unless service is completely terrible, but this one was well earned. 100% would recommend and also if you were interested in what problem I could not solve it was my am5 cpu pins were slightly bent and hard to see with the naked eye system still ran but would only boot with 1 stick of ddr5 ram now I can post with 2 sticks and I'm happy and blazing through game settings like it's candy. Also, I forgot to mention that instead of just fixing 1 thing, they helped me out with a few minor issues involving how the motherboard was mounted without extra charge. They definitely do things nice...

I have an older laptop, XPS M1730, that I needed fixed. I've worked on many of these my self and brought it in because that's what I needed to do to have the work and parts paid for, from a hardware standpoint it is an easy machine to work on, you don't have to do anything special to open it, just pull off an easily removed bezel and remove some easy to get to standard screws... no weird sizes or anything. Once inside the screws are even numbered on what to remove. So, I knew their first CLAIM that it was a pain to work on WAS BOGUS. Then they told me it would be 120 dollars an hour to work on it which was FOUR TIMES THE RATE on their website. If I would have had a good experience as a customer I would have applied to work there.

Response to owner: A program I was going through made me take it to a shop in order for them to pay for it, just because I have skills to fix it doesn't mean I had the funds to...