Albertsons Market — Attraction in Taos

This review is in regards to the online grocery pick up. Since I am unable to mask because of a disability, I am using online ordering and parking lot to pick up as a courtesy. I have been shopping this Albertsons since I’ve moved to Taos some months ago. I have always been allowed to shop here, and for that I am grateful. Seeing the new round of extreme lockdown, I decided to use this service, and I am disappointed. The order process is exhaustive. Each change causes the site to reload. It took quite a while to get the order in. Since I ordered mainly fruits and vegetables, I put in specific instructions as to size, quantity, and appearance. When I got home, I realized my order was incomplete. Many of the non-produce items I ordered were sale items. Apparently you are advertising items for sale that you do not carry, because the sale items were the majority of the missing items. As far as the produce goes, I’m not real happy with the selection I received. Three out of six apples are bruised. I received no pears or ginger root. (How do you run out of produce?) The navel oranges were replaced by another variety. The order stated medium to large sweet potatoes. I received two of the smallest sweet potatoes I have ever seen. One quarter of one is almost completely dried up. Would YOU purchase this for yourself? (See the photos) I know you have better produce than this. I’ve seen it in person. I am very disappointed in the selection process. This is exactly the reason I did NOT want to use parking lot pick up. I called the store to resolve the issues, I was transferred to a department where there was no answer. So, clearly the issue was not resolved. That’s why am leaving this review. I don’t know that I will use this service again. In-store shopping seems to be the best bet. In the photo...the sweet potatoes I received are tiny...the other two I bought last week and they were the medium...

On 8/4/2023 I went into the store to get my medications. The pharmacy was awesome as usual. Unfortunately my next mistake was that I visited the deli. I waited up at the counter for 3 to 4 minutes. The two workers were busy doing prep but they seemed to ignore the front counter. Then finally another customer came up and asked if someone was helping you and I replied that they seemed to be ignoring me. I then said hello. And the female employee said that I'll be with you shorty. Not being very friendly about it. The other customer left and the female employee finally approached me. She didn't say hello, instead what can I get you in a rather rude stance as she felt like I was bothering her. I then said that I wanted chicken legs, and she said that we don't have enough. So I then asked her if she can give me a mix and match. We can't do that. I then asked her for manager and I also asked for her name. She hesitated and finally gave me her name "Sally". And then she walked off in the back ignoring me. I then called the customer service number to get a manager and I also asked another employee for the manager. They would call for him. As I was waiting, the other employee in the deli came up to talk to me and apologized for everything. I appreciated that but I didn't understand why they have an employee that treats their customers so poorly. During that conversation the GM approached me. Of course at that time I was very upset. He calmed me down and explained that he was very understaffed. I then asked him if they train their employees to treat customers like that. He said that they don't but he'll have a talk with her. Obviously the stores only excuse is that their understaffed. Sorry but that excuse is getting old. Even if their understaffed, the employees should treat the customers in a...

Honestly this place is wild. The checkout people, especially in self checkout have been rude to me for years. I ignore it for the most part but today was insane. I purchased apple juice that rang up at $8.49 when the tag said $5.99. I had already paid when I realized the total was way too much. I turned around and let her know it rang up wrong to which she said,” well it’s organic”. I said okay well the price said $5.99 either way. She said she needed a pic of the price. My partner walked over there and lo and behold it was $5.99 but in the wrong spot. Not my faultthe stickers put 6 of the same product in this area that all said $5.99. She refused to adjust the price. Well who has $9 for juice? Not me, it was already a splurge at $5.99. So I turned around to customer service to return it and when I explained I was returning it because the price won’t be adjusted to match the tag the lady laughed in my face and said,” don’t get all angry about it”. I walked out. These ladies were literally laughing at me not being able to afford $9 juice. Disgusting behavior on their part. I’ve had to ask them for help at the registers before and they always turn their nose and have a nasty attitude but today was out of hand. Particularly when I ask for my bag credits for reusable bags or ask them to check my points in the system. I prefer Albertsons to smiths but I won’t be shopping at Albertsons anymore. They have effectively lost my business until they can get better staffing or train the current ones in proper...