T-Mobile — Local services in Taos

Absolute crooks . I was with them for over 8 years , unfortunately still am stuck til next November . They wheel and dealed my phone upgrades so I can’t just pay the phones off to get out of contract . I’m supposed to pay $170 a month, I paid $480 to clear my account out in October to $0 , I paid $270 in November to do the same . Somehow I owe them over $300 in December ? Absolute frauds . Don’t do it , they never got starlink and they are 100% overcharging customers and won’t fix it and I’m stuck on contract . Especially before the holidays , they should be ashamed . Last time I did the phone upgrade I was able to buy out of it for the $8 a month you pay for the phone . Not now. And they will continue to over charge me , even when I brought up dollar for dollar concerns the best she could do was “waive” $60 off the mistake they made , still meaning I overpaid for 1 months service at the tune of $290 . For 1 month. I 0’d the account out in October and paid in November there’s no way on gods green earth and since they make the rules I have to eat it ? Absolutely worst phone company out there now maybe they used to be...

The girl who works here, told us our elderly mentaly ill mother could not buy a simcard replacement here for her phone unless we added her as a authorized user, I couldn't buy one over the phone for her, she had to be added otherwise there was nothing they could do to help her get a new sim card while I'm in another state, I now pressured called and had her added strictly so she could get a sim card.

Right after the girl proceeded to tell my 63 year old ill mother promotions on phones and then went and made unauthorized changes to the account and set up a 24 month promotion for some 400 dollar phone, and completely screwed up my whole account, I'm now having to deal with a fraud dispute that this rep created this situation, she then went and took advantage of the fact I deactivated the new phone she added to my account, and sold my financially destitute mother another phone and plan under her name all so. She could cram services on people and devices...

I was on vacation in New Mexico, and my phone stopped working for phone calls and texts. Wridly, it worked for email and surfing the web. I was so sure my phone would need to be replaced. I took it into this store and explained what it was doing. Jessica Garcia took it and imediately fixed the problem. This was such a relief, as I thought I was going to have to buy a new one! She then showed me what to do if it ever did the same thing again. She was so pleasant, friendly and professional, that all my panic about the situation just melted away, because I knew I could trust her. Kudos to the store, and a special...