Best Buy — Attraction in Taylor

Leaving 1 star because thats the lowest i can for geek squad technician customer service agent Brad. Me and my cousin live together.

He gifted me a pc bought from best buy and assembled from geek squad with his best buy total membership which is 179.99 a year.

The case he bought online was a NZXT H9 Flow. Pictured in the advertisement it comes with 10 RGB fans, It comes with 3 non RGB fans not 10 RGB. Ok cool no big deal.

So geek squad member tells us what RGB fans we need to buy with a RGB controller to get it as advertised in the picture. They don't have them in stock so we had to purchase online at amazon.

We bring the pc back to have the fans installed with the RGB controller. Geek squad tells us that all the fans won't work together we need to purchase something additional a internal usb hub and another RGB Controller from NZXT.

So we purchase this next and bring it back to be installed per their instructions. We'll during this assembly there was some cross communication on how the fans were supposed to be mounted on the water cooler ontop vs the RGB fans on the bottom. The dual sided RGB fans are on the top now with the radiator underneath with a mesh filter ontop. So you cant even see the RGB lights at the top because the radiator is covering the lights it the should be at the bottom.

We notice this and bring it back, so this would be the third time we bring the pc in since we had it assembled from purchase.

Brad the technician who is usually very helpful and informative, was very standoffish rude and short. We requested to have the fans switched for the esthetic. His response was "I am blacklisting your pc and we will not work on it anymore if you have a problem with that my managers over there "

He pointed and walked off, My cousin who is autistic and on the spectrum does not handle social interactions well at all, especially these types of situations with rudeness and aggressive behavior it makes him upset. My cousin extends his hand out for a handshake and says I completely understand. While this employee just cut the conversation off and let him there with his hand out.

Sorry for the long review but this is completely unacceptable. For a service paid the employee is tired of doing the service paid for. And was rude, disrespected my cousin and left him upset.

Is this how Best Buy / Geek squad Team members handle their customers? Who pay 179.99 a year for said service to be rendered ? Completely...

From reading the other posts I already know that there is going to be an autoresponse from Best Buy asking me to contact them with a review # to further discuss.

Be on the lookout for an outside salesperson named Brad. He provided an estimate and then followed up multiple times per day; sometimes multiple times per hour in an effort to close the sale. I called his cell a couple of times with questions, and he was consistently available. Once I paid in full, it was scheduled for installation approximately two weeks out, and Best Buy provided a 7am to 7pm window for me to stay home and wait for their arrival. Nobody showed up. Nobody contacted me at all. I called Brad several times, and he did not respond until three days later. Once he did respond he said their Bringg install scheduling software was terrible and that somebody at Best Buy made an entry that there were not enough installers on the schedule that day and it automatically cancelled my job without providing any notice. I reminded Brad that he told me that he would meet the installers on site to go over all of the details we discussed during the on-site demo. He forgot about that commitment. I received an email four days later from an attendant at Best Buy stating that my install appointment still shows pending in their system and they would help me reschedule a new date. I shared my experience to date with the attendant via email. Their response was that their next available install date was three weeks out. I was OK with the new timeframe for install, and just asked that I get a shorter window for anticipated installer arrival and be in direct phone contact with someone in charge whom I can call if nobody shows up again. I was told that is not an option, and given a weblink to check a day or two before the install to see if any updates are available. This type of customer service is disappointing.

Product cost was reasonable. Product demo performance was reasonable.

Pre-sale communication was always just a call away. Post-sale/pre-install communication has been awful.

To do over again I would search for a local installation company directly and consider their recommendation for...

I had a 9am scheduled installation appointment on a Sunday. This BB is associated with a mall that doesn't open until 11am on Sundays. So the store was not open at 9am. It is 3 degrees in January mind you. I knock on the front door at 9am for my appointment and get told that I need to park by the loading bay for installation and someone will let me in. Cool. I walk back to my car and park around the side. Wait 10 mins, no one comes to the side door. I knock and knock in 3 degree weather. No answer. I drive back around to the front of the store and knock on that door. I see a handful of employees inside that pause to look at me pounding on the door in the freezing cold and they continue on with their business. Finally someone comes to the front door and again tells me to go to the side bay to be let in. I explain that I was over there for the last 10 minutes and no one came. They said someone would come this time. I go back to the bay, outside in the cold. It is 9:21am before anyone opens the side door. Meanwhile I had spent most of the 20 minutes in the freezing cold bouncing between two outside doors on completely different sides of the building with a security guard hassling me (I probably looked suspicious going from door to door). In the end the installer was late to work due to weather. However, no one thought it would be a good idea to communicate to me that the installer was late and instead let me believe that someone would be right there to help me. Now, I would not have cared in the least if this was properly communicated and I could have sat in the warmth of my vehicle and played on my phone for 20 minutes while I waited. The problem was in that the entire store team had me thinking I would be helped immediately and that someone was coming to the door to assist me while leaving me in 3 degree weather outside. Poor communication and poor customer service. I was however, offered an apology by the manager. Just a single...