Red Roof Inn Detroit Metro Airport - Taylor — Hotel in Taylor

No matter how awful the experience, I never really thought it'd be worth the trouble to write a negative review for a business I've gone to. Perhaps for the longest time I was simply lucky enough to have never experienced something so awful I felt the need to share my frustration with everyone on the internet. Like, customer service is such a grueling and thankless field to be part of, and yet one where bright smiles and a positive attitude are not just expected but demanded of those who play their part in it at all times.

So I can forgive an impatient, tired huff. I can turn a blind eye to an at-wit's-end eyeroll. There's a lot I can let slide when it comes to a public service employee having a bad day but let me tell you, after witnessing good ol Nick's blow up at the Red Roof Inn today, I have finally found my line in the sand… as well a new found belief that they should develop shock collars for people who talk down to others.

I had the misfortune of witnessing this spoiled brat pretending to be a grown man throw the ugliest, most shameful tantrum while speaking on the phone in the lobby today. Yeah, this outburst wasn't even directed at me, but at some unfortunate other who apparently wronged him so terribly, so intentionally, he felt the need to swear every other breath and insult the other line like they were dirt beneath his tacky shoes.

With how loudly and angrily this man was yelling into the phone in total disregard to my presence, I at first thought whoever was on the other line must have wronged him something truly awful. Maybe they accidentally dropped a hair dryer in the tub while washing his dog? Maybe filled his car with cement with his mom riding shotgun? That is how inexplicably angry he was, like he had actually been subjected to experiences that traumatic.

It wasn't until he spat out the word "pizza" that I realized I was watching a grown man throw a red-faced fit over some food and not an actual grave misjustice against him.

From what I could gather, it seems like some food he ordered hadn't met his expectations that day. There was some delay in him getting it, it was "so disgusting" and overall he was just in total disbelief the staff responsible could be "so incompetent"

Listening to Nick prattle on and on, I couldn't tell if my face was getting warm with second hand embarrassment on his behalf or anger. It was both. It wasn't enough he was so worked up over something as normal as having to wait awhile for delivery. It was how condescending he was about the whole situation, like he was so high above whoever was on the other line, so much more important than them, like they had invited his piss-baby wrath upon them on purpose. He also seemed very convinced and was very vocal about the store having it "out for him" and honestly, if that is how he usually treats the employees working there, I can hardly blame them. I get being upset when service falls below your expectations, and yeah, there's nothing more frustrating than waiting a long time for food. Hell, I'll even go as far as to say I understand the concept of being a lil "hangry" sometimes. But to witness the outburst I did today was inexcusable in any context. Children incapable of speech throw tantrums when things don't go their way or they don't like something. Adults, even when it's difficult, keep their composure and use calm discussion to find a solution. Maybe Nick never got that memo. Maybe he was too impatient to wait for it like the rest of us. Also, if this is how this clown talks down to employees who aren't his own? I shudder to think of the cruelty he dispenses on his own staff who inconvenience him in any way and I feel deeply for the housekeepers and other front desk staff who have to put up with him on the daily. I would sooner choose to sleep in the gutter than ever frequent any location this guy's working at. At least in the street the trash doesn't pretend to hide what it really is and call...

⭐ 1 Star — Deeply Disappointed by My Stay: Health, Safety, and Service Concerns I typically don’t leave negative reviews, but my recent experience at the Red Roof Inn in Taylor, MI warrants serious attention — especially for other travelers considering long-term stays.

Upon check-in, I noticed the hotel was in the middle of a remodel. I witnessed staff throwing out mattresses, which immediately raised red flags. I asked if there had been a bed bug issue, and I was told, very confidently, that there were no pest problems. Unfortunately, this was not true. Two days into my stay, my family and I discovered a live bed bug crawling across our bed. We killed it, took photos and video as evidence, and were forced to go out and purchase our own bed bug spray. When I brought this to the attention of not one, but three different staff members, my concerns were met with complete disregard and unnecessary attitude. No one offered assistance or even acknowledged the seriousness of the situation.

The problems didn’t stop there. One night, my young child became ill and vomited all over the bedding and floor. I went to the front desk requesting clean linens or at the very least some basic cleaning supplies. I was told there was nothing they could provide. At 3:00 AM, I had no choice but to go to Walmart to purchase sheets, blankets, and cleaning products just to make the room livable again. At no point was I offered help or support — only indifference.

Additionally, there is a particular front desk employee — a heavier-set woman — whose behavior was especially concerning. On more than one occasion, she entered our room smelling very strongly of alcohol. The odor was so overpowering, it filled the entire room within moments. It was incredibly unprofessional and honestly, alarming, especially when dealing with paying guests.

The deposit policy was also inconsistent and poorly communicated. At check-in, I was told the deposit was $50. Later, as I transitioned into a longer-term stay, I was informed it would be increased to $100 — which I accepted. However, on my final day, I was abruptly woken up at 10:30 AM after working a double night shift, and was told I needed to immediately move rooms. I had only been asleep for two hours and explained that I wasn’t physically able to move all of my belongings on such short notice. Despite this, I was pressured to move — and informed that my deposit would now increase again, this time to $150, without prior notice. I’ve stayed at several Red Roof locations across the country and have never encountered such erratic, demanding treatment over deposit policies.

Finally, throughout my two-month stay, I was never once approached by housekeeping or offered clean towels, sheets, or basic room service — despite paying daily. I had to ask each time I needed something, and even then, responses ranged from uninterested to outright rude.

In short: this location lacks professionalism, proper communication, and any standard of hospitality. Between health concerns, lack of cleanliness, unsafe conditions, and apathetic staff, I strongly caution anyone — especially families or long-term guests — from booking here.

I FORGOT TO ADD ! The bathroom was moldy and there was severely damaged furniture in my room. I brought this to the attention of the manager on duty and I was told that "all the dressers are in the...

I have stayed here quite a few times over the last couple months due to a house fire, going back and forth the gentleman that is usually there when I check in is so nice and welcoming very very pleasant I apologize I don’t know his name and a reason it was easy for me to come back. WELL! Last night I arrived late but had made my reservation in advanced and it was a different lady and O.M.G was she rude I mean EXTREMELY RUDE! first she was sleeping in the lobby I knocked to get her attention she didn’t budge then after a few minutes I can who I booked through and they tried calling the hotel she didn’t move and I never heard a phone ring so I knocked on the window a little louder she finally gets up I told her I was checking in and asked for a room on the first floor she laughed and told me I should have came earlier. Okay I don’t respond she does all my check in then says 50$ deposit told her I only had tap and she points to atm I don’t have a card, and I asked when that started since I just checked out yesterday morning before rebooking and she told must have been after I left since she needed a deposit umm what, so I told her I wasn’t able to give her cash so she said she would let it go this time. I go to my room and it’s hot in there check the air not working, I hear water running go in bathroom no tissue no towels toilet brown and running so I go back and tell her and she goes that’s why they need a deposit like I did all that in 30 seconds. I apologized for inconvenience her and she yelled I said I would be with you in a minute she was texting on her phone. She takes the keys and I said I needed to grab my bag out of there so she is going on and on about a deposit like I didn’t break the stuff, hands me a new key and it’s in another building on the total opposite side I ask if I can have the next to where I’m at right now she said no and hopefully I like this one cause she won’t change my room again. The new one at least looked clean and had everything and air working BUT the sound of water running so I go and ask if she knows why or how to stop it says she will tell them in the morning like I need to sleep it’s been hour in a half to get checked in and this nonsense and basically unwilling to help then a kid is walking up and she is screaming at who I am assuming is her kid about it being 2am and yelling all kind of rude things before I can even get out the door so forever to check in water running no way to stop it meant I didn’t get any sleep in a room I paid to sleep in and got the worst customer service I have ever seen. I honestly hope she just had a bad night and not like that often cause she isn’t doing herself any favors by acting in that manor, I’ll pray for some peace for her to ward off the evil that lives inside her but I honestly don’t think I will ever come back because of her but again the gentleman was amazing and really deserves some...