Mattress Firm Taylor — Hotel in Taylor

Update...approx 40 days after purchase... We ended up using the return policy because it didn't work out. The return process was seamless. The sales person was still on point. However, the delivery this time was really poor. They went two houses down to a neighbors and our address is very noticeable outside of the house. There was absolutely NO customer service. They looked like a contracted company- cousins moving using an enterprise truck. Not one word spoken...no good morning or hello or hey we're here to deliver your mattress. They came in and oddly enough had no clue and looked completely dumbfounded on how to get our mattress upstairs in our bungalow. We are downriver...if you know the area this geographic location location is FULL of bungalows. My husband had to physically help and show them how to position the queen mattress to get it upstairs. They even seemed to lack to physical strength to really do that. They didn't pay any mind to how they moved the product, attention to walls or even objects nearby. These guy seemed literally stupid. As they walked out, there was no additional communication...have a good day, enjoy, thanks for your help. Ignorance at its finest. As a business, you should be careful who you do business to move because up until now I had a great experience. I would still recommend your place but only to friends whose houses I know are larger without stairs. End of update.

Quality products in comparison to other furniture places we checked out. The. Sales person did not swarm or "pounce" on us. He asked appropriate questions...recommended 3 different mattresses and based on our reactions and comfort helped guide us to a great fit for us. We went with a Tempur-Pedic TEMPUR Adapt Medium. I traditionally prefer firm hybrid but this mattress seemed to be a good fit. AND if it's not, they'll pick up for a fee) to replace with another product. He threw in 2 pillows and mattress encasement. Sales person provided answers to questions. Gave us time to talk alone. Shared personal experience with the variations for self and family. Was patient, personable and wasn't "sales-y"; he provided tangible information in more of an educational or...

After being very skeptical of mattress stores, I decided to give Mattress Firm in Taylor a try. I really wanted to try a Purple bed before I bought one. Patrick was my salesman at this store and made the buying experience amazing. There was no pressure to buy and he laid out all of Mattress Firms options for me without pressure to upgrade or buy anything. I decided to go home that night and thing it over. I decided to come back to Mattress Firm because of Patrick’s customer service and the Purple 2 was the bed for me. I ended up buying the Purple 2 and have no regrets for buying it at Mattress Firm. I know you can buy it online but the customer service at Taylor was by far and away the best I had.

Highly recommend at least trying out the different types of beds there so you know what you would like to get. Patrick knew everything you would want to know about the brand types and feel of Mattress.

Info that is hard to find online: Mattress Firm policy on Purple is different than other mattress, as in there is no return and restocking fees. Mattress Firm policy, at least right now at time of this review, is very close to the Purple policy. Only real difference is that Mattress Firm is right down the street and gives you 120 nights over the 100. They also install the mattress and remove your old one if you would like. ...

Husband and I went in with no intentions on making a purchase, just wanted to get the process started as we have never bought a bed together. Marcellous is great! He asked what we were looking for and our budget, and we had no idea really and the budget was open, but we went there because they had the Purple line and we were interested. He showed us Purple, it was nice but not what we felt was best for us. He then showed us about 5-6 others based on how we felt about what we laid on already, each one getting better. When we found the one, I just about fell asleep in the store, it was perfect! Marcellous was very friendly, easy to talk to and not at all the salesman I expected, you know the pushy kind, he was absolutely wonderful! He really knew his stuff and it showed! The purchase process was so easy and fast too! When we need another bed for the kids and our second home we’re going back to see him! The store was very clean, easy to walk throughout, everything was visibly priced, and stock availability was better than I expected with the pandemic. I highly recommend this store and see Marcellous...