Anytime Fitness — Attraction in Tempe

I wasn't going to write this but its painful having to drive by this gym everyday and not get to use it. A couple weeks ago I saw that this gym had opened back up after all the COVID shutdown and til this day is the only 24 hour gym open. I used this gym awhile back when they had the 1$ promotion and fell in love cause its walking distance from my home. I wanted to sign back up again when the doors were open to the public and this time i was gonna pay my year in advance. Though there was one small term that made me hesitant was that i couldnt bring a guest with me. Because i have this friend who in fact isnt a certified trainer but an avid gym goer that i would shadow around the gym. So i just sign a week membership for 60$ since they werent doing guest passes. And i workout super late at night so the second time i visit the gym my friend comes with me. Though i wasnt suppose too the sign on the front door says a warning of a 50$ fee if i broke the rule. and since i worked out super late i kind of saw it as his membership to the club and no one else was there besides like 1 other person so we werent harming or bothering anyone but doing our workout. my buddy indeed liked the gym like i knew he would and went back during business hours to sign up for his membership. and this is the part that frustrates me, after that night my key fob wouldnt work for the remainder of my 7 days. at first i thought it was a computer glitch but the next day i tried again it still wouldnt work. so i wait for business hours to call them and the guy that signed me up answered the phone and he was just waiting to go off on me to tell me in the most rudest way that he was keeping my money and to never come back. appalled i called back a second time to get a clearer explanation of why i could never go back. but he then says hes the manager there and i couldnt talk to any owner about this and if this is really IT with this gym? Like i really didnt mean to do this with cruel intentions and i am sorry for breaking that rule but I guess i dont really much power to do anything about it. it just doesnt feel...

I am actually really sad to be writing this because I had been an AF member for 2 yrs & recently had to part ways due to Devon & the customer service level they dont offer.

I inquired (in person) about pausing my account in May & now Devon, nor anyone at the club, has an recollection of it at all. I got charged all summer with fees without knowing & now had my account of $282 sent to collections because my account was not frozen when it was supposed to.

The staff DOES NOT answer the phone & when I mentioned this concern Devons response was "well we have a voicemail". Well you also GET PAID to answer the phone & respond to customer complaints. Kira (i think is her name) is nice but runs her "semi private" training sessions in the ONLY yoga space in the entire gym & then takes up the entire room so no one else is comfortable to go in & use it & you'll end up stuck doing your exercises in the middle of the open floor in front of everyone trying to do their own exercises with actual equipment.

So save yourself the stress & effort & I suggest LA Fitness literally right down the road. You get a huge lap pool, hot tub, locker room with plunge, free classes & space so that the trainers programs dont interfere with other customers experience. Did i mention LA offers all this AND is cheaper per month 👀

The CT location I initially signed up at is AMAZING & I've been to many other locations on my travels & have been greeted & treated very nicely but at this specific Tempe location, the price & LACK of customer service really isnt worth the "small, intimate gym setting" they claim they offer. DO NOT WASTE YOUR MONEY HERE....go to another location or take advantage of the gyms in the area that actually offer something with...

I liked the gym been going here for 2 years but their customer care is next to none. I feel violated for scamming me even though I canceled. They charge you 71 dollars once a year on top of the monthly membership of 48 dollars. Only gym I’ve been to that charges you an additional feel yearly which overall raises the monthly cost. When I tried to cancel my membership they said it will not cancel for another 30 days of cancellation, which is pretty crazy to hear they’d add another month to my membership even though when I signed up in person they told me I can cancel any month after my 1 year of membership. I’m being charged further even after canceling, and they refused to wave the 71 dollars even though I haven’t used the gym membership that month. Sad to see how they treat their membership customers, and further charge you. 64 reviews this is my 2nd 1 star review for a...