Woodhouse Spa - Vintage — Attraction in Tomball

Have you ever experienced a feeling of being bitten by a few hundreds of mosquitos at once? Well, that's the closest I could get to make you imagine the feeling that I wouldn't wish anyone to experience.

Let me give a short review on my experience with The Woodhouse Day Spa - Vintage. Overall, the first impression was okay. When I arrived, the place looked empty and the front lady greeted to check me in. The instructions were given; however, I didn't feel any enthusiasm. For some reason, didn't feel any different as if I walked into HEB. When Christina came to take me to the room, I was finishing up with some papers. One of the questions on the questionnaire, which I should have taken more serious, asked if I was allergic to anything and if I cared for the products to be only organic. I answered that I am not allergic and asked Christina that if I say that I don't really care about whether the product is organic would I sign up for something terribly bad? (My thinking process: I'm in the nice, expensive place, they shouldn't use bad products. My biggest mistake -assumption!!). The sleeping therapy that I was signed up for by my husband (it was his surprise gift for me) went okay. Christina was attentive; YET, the first impression once I laid down wasn't pleasant. The bed was soft, warm; however, the sheets smelled like very old unwashed oil. That's the time when I questioned hygiene.

Long story short: within 3 days the itchiness on two spots of my body has gotten to the point that concerned me & forced me to go to the pharmacy (everything we had at home has been tried, nothing worked). In less than a week, I had no other choice but to go to the dermatologist, since the itchiness was getting out of control and I saw a red spot on my back with a small group of watery pimples.

What exactly was it, the dermotologist couldn't confirm. She has prescribed strong cream and sent me to do a detailed blood test. A week later after applying the cream, I started feeling myself like a human being; yet, took almost two weeks to get back to fully recover.

The reason of two stars: First star is for the overall experience which was just okay nothing more, nothing less. I'm sure I could have gotten same service in China town for much less $$. Second star is for the responsiveness of the management. Though, I never received the email with the information I requested, yet, the owner stated that manager has sent it shortly after we spoke. Let's bame technology; yet, the emails with the owner were going through pretty well.

By just updating my file with the note that I have allergy for vitamin E (which I certainly don't have. I use many products with it) didn't get me much of excitement to come back for any future services. First time was enough to ruin the "gift" & to effect my health for almost three weeks.

The purpose of this post: a few of my friends strongly adviced me to share my experience to raise an awareness that everyone should be more careful about the products that are being used on our bodies.

Thank You for taking time to read. Take care!

P.S. after reading the response, which contains wrong information, updating the review...

I purchased a package for 4 luxury pedicures which are supposed to be 50 minutes long and are $75 which is very expensive for a pedicure but my thought was it was going to be a wonderful pedicure worth every penny. HOWEVER, unfortunately that was not the case as it was a very express pedicure lasting only 28 minutes (including dry time) with about a minute of massage which was very disappointing.

I didn't say anything the first time and just left disappointed but then the very same thing happened again so I decided to say something this time and was told the technician does that to all of the clients so they are aware of the situation (which is also evident by other reviews). This took me very off-guard that they know there is a problem but have not done anything about it.

I asked if I could convert my remaining 2 pedicures to something different and also asked if they could please address the lost time of my pedicures since it was so significant (over 20 minutes lost on each pedicure). If it had been 5 or so minutes lost, it wouldn't have been a big deal but over 20 minutes lost when you pay $75 for a luxury pedicure is a big deal.

Woodhouse said they would get back with me but it took almost a month of me calling multiple times each week to get a resolution which was unfortunately very disappointing. They said they would let me use the credit I had for my remaining pedicures for a different service but would not do anything about the fact that I paid for a $75 luxury 50 minute pedicure TWICE and only received an express mediocre pedicure that lasted less than 30 minutes.

Sadly, this location does not seem to care about the feedback they've received on their services nor care about making it right for clients who have had a bad experience.

The staff is very nice and courteous but it's very disappointing that there is nothing the location or corporate is willing to do to address this situation that happened twice and that has happened to many of...

If you have been to a truly nice spa then I don't think this is the place for you. I went because I received a gift card but I am really glad I didn't have to pay for the experience. If you normally go to chain spa's (i.e. like a massage envy) then you will enjoy this place. I was disappointed in the quiet room, the furniture was this farmhouse/shabby chic style and it was very uncomfortable to sit in while I waited. It also bugged me that there weren't any magazines out to read while I wait. If I have downtime a magazine would have been nice to occupy my wait time since Im trying not to be on my phone. The trash can in the room ruined the aesthetic too. Isn't there anywhere else to put it? I would completely redo the snack/drink bar area. The fake candles and light changing diffuser really completed the feel of looking cheap. If you're trying to sell luxury and relaxation this wasn't it. I went for a massage and I knew it wasn't going to be good the minute the therapist started massaging my face which I found odd. The therapist didn't hit any of the concern areas we had discussed. Just did an overall body rub. I kept hoping it would get better but I didn't get a massage I was just being rubbed for an hour. I did ask for light to moderate so it could be my fault and I should have spoken up more but now I know. I will say that the the staff were very friendly, no issues there. Its also a very clean place which is nice. The tables and massage rooms were nice. I wish they would fix the speaker in the room, it sounded like someone was clicking around on their iPhone. The prices are pretty high for all services so make sure if you do book an appointment here that you are very clear on what you want. Overall, I'm glad I didn't have to pay for this experience and I wouldn't return but if a chain type of experience is what you're used then it...