Route 46 Mitsubishi — Attraction in Totowa

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Stay away from this dealer. They sold us an unsafe car according to NJ and NY State, with a bunch of lies.

The car came with one aftermarket key and one original. According to Omar (sales) and Vento Omar the sells Manager, all I had to do was take the original key to my local dealer and they would program it and he will pay for it.Lies. I went to my dealer, and they said once an aftermarket key is programmed, you can’t use the original key, as the old program is deleted and can’t be reinstalled. It requires new computer parts for the remote. They have to run diagnostics to see what happened and whether it can be fixed—and it will tkae 2,3h to run diagnostics at 200$/h. Meanwhile, the aftermarket key works very poorly and has to be in a very specific spot to start/turn off the car.

In the way home the windshield wiper didn’t work so I had to stop & buy windshield fluid and saw the windshield guild was coming out of the car.

After this, I paid my local dealer to do a full check-up on the car: the windshield fluid tank is missing a pump, so the fluid doesn’t stay in and runs right out—the car is unsafe to drive as my back brake rotors were filed down, very thin, and not passing NYS and NJS inspection.

That’s not all. It’s been over 3 weeks and I still haven’t received my license plates that they charged me for and promised I’d get ASAP. Every time I ask when I’ll get them, the question is just ignored.

Now they want me to drive back to them just so they can save a couple hundred bucks on repairs because they don’t like the invoice my local Mitsubishi dealer gave them. Meanwhile, I’d have to take 2 days off work, lose income, and use my sick days—just so they can save a penny.

There is no reasoning with them. It took me over a week to get a hold of anyone there, and once the general manager finally called me back, he basically did nothing.

Plus, they kept me there for hours, knowing I drove from  Buffalo to NJ for this car, I was tired. They Made me wait hours while they were doing paperwork for another client. And again, they knew how far the drove that I was going on 48h being up. They knew the car it want inspected not safe as the car was sold as is on their website but to me they sold it certified. They send me home on a 600 miles drive in unsafe car.

I had attached pics as proof

Update:

After few weeks of trying to get a hold of them and posting a bunch of reviews including BBB. They finally contacted me. I had to take off work and drive there, lost substantial income to go there, they paid for the hotel, 150$ in 25$gift cards for food one full gas tank. They said that they replaced the rotors and pads, the rotors look new, the missing back window water pump was put on I can now use wash my windshields without losing liquid. They fixed the keys, and gave new two original keys. Now I have good working keys. They returned me 1500$ for the warranty bz the financial manager lied to me that I was covered for 100k miles. I am now looking for another place to buy warranty as I don’t trust their warranty . They said they will reimburse me the full warranty if I find a new place to give me the warranty I was originally promised with their dealership 7year or 100k warranty. I am happy that they stepped up and fixed the issues. More Con’s: I shouldn’t have to drive there 6h each way, lose income to go there. Just so that they can save money on parts and labour. So far the...

Initially, I visited the dealership and communicated a previous transmission issue, which had been successfully resolved by them in the past. Despite this, the service advisor insisted on a diagnostic fee, to which I reluctantly agreed, prioritizing preemptive maintenance over potential larger issues. Subsequently, I dropped off my vehicle on Thursday and departed, hoping for a prompt resolution.

On Friday, after an extended period of waiting without any communication from the dealership, I reached out to inquire about the status of my vehicle, only to be informed that it required a costly transmission repair. Subsequently, I expressed interest in discussing alternative options with a salesman, prompting the service advisor to provide me with Albert's contact details, assuring me that he would be in touch. Unfortunately, despite my attempts to reach Albert, I was unable to connect with him, as his voicemail box was full. Consequently, when I arrived on Saturday to retrieve my car, I was instructed to await Albert's availability. However, after a half-hour wait, I was informed that Albert had already left for the day, leaving me feeling disregarded and frustrated.

On Monday, I diligently conducted research and explored various options for a new transmission, contacting multiple establishments in the process. One particular service provider stood out for their attentiveness and thoroughness, as they meticulously inspected the vehicle. To my surprise, it was discovered that there was a complete absence of transmission fluid. The technician promptly rectified the issue by adding 4 quarts of transmission oil, resulting in the car functioning smoothly thereafter.

It is perplexing that the absence of transmission fluid was not immediately identified, especially considering my explicit mention of a transmission problem. This oversight raises doubts about the thoroughness of their previous services. I am left questioning whether the repairs were genuinely conducted or merely documented on paperwork without actual implementation. Moreover, the possibility of being subjected to fear-mongering tactics for financial gain is deeply concerning. Such uncertainties cast a shadow over the integrity of their operation.

On Tuesday, I reached out to the service manager to convey my dissatisfaction and provide feedback on my disappointing experience. However, instead of acknowledging the shortcomings and addressing my concerns, the service manager proceeded to lecture me on the mechanics of transmissions. Unfortunately, there was a lack of accountability and a refusal to acknowledge any potential mistakes or shortcomings in the service provided. This response further compounded my frustration and disappointment with the overall handling of the situation.

I am increasingly troubled by the possibility that during each service visit, no substantive repairs were carried out on my vehicle. Instead, it seems that repairmen merely replaced stickers on the windshield and made superficial alterations in the computer system, without addressing any tangible issues. This neglectful approach may have exacerbated the existing and potential future problems with my vehicle, leading to its...

Route 46 Mitsubishi has a couple of employees that are hospitable and pleasant at all times but this location would be better if the service center staff were professional and catered to the customers. Especially the weekend staff, they do not want to be there!!! I’ve had several instances where the mechanics were aggressive and upset because of the work load and continued to do the work with negative intentions. Now that keeps you coming back and spending, when they do it with a subpar effort. Not all my visits were awful, but unfortunately the bad outweighed the good. There was a recall for my vehicle we called and they accommodated us with an appointment and we took our vehicle to get serviced. Once the work was “complete” before we left the service center we informed them that the issue/glitch from the recall was not resolved and they continued to tell us “ I don’t know what to tell you, we changed the part we had to.” to avoid conflict and embarrassment it was left as is. We had our vehicle serviced and we inquired about an OEM part to be added to our car that was special ordered. They failed to contact us when the part arrived. Not a problem. However, they should really refrain from having certain inappropriate conversations about customers and the work requested when the customer is in the back in the mechanic work area by the inventory/special order window. An appointment was then scheduled to put the part on and they tried to add additional service hours/cost because the mechanic was complaining about the labor it entails to add the part, so now we MUST PAY because he doesn’t like his job. It came to the point where they wouldn’t put the part on for us, put the part in our trunk and said to go elsewhere. Left in disbelief and disgust with the customer service we never went anywhere else and kept the part in the car in its original packaging. About a month later we get a call from the Manager who convinced my husband to come back during a weekday to have the part put on our vehicle at no extra charge for service hours just what was first discussed when purchased. He gave us an estimated time frame and price for the work. My husband agreed. The part was put on and when used, it malfunctioned. We called several times and left a message to no surprise we did not get a call back. Sounds just about right from what we have experienced and witnessed. That was a year ago, fast forward to the present March 2025 someone reached out to my husband to inform him “according to their records it was time to have our vehicle serviced” at that time my husband mentioned how no one reached out to him when he was having issues with the last work that was done on the vehicle and he asked my husband “SO WHAT YOU WANNA DO?” and when asked why he had an attitude, he hung up the phone. Professionalism, respect and a smile is not hard to provide and should be your main focus when dealing with the public. Engaging with the public effectively is crucial for maintaining customer loyalty and attracting new business. Thank you to those at Rte 46 who approached with warm professional...