Hobby Lobby — Local services in Totowa

The staff stacks large products on high shelves which may present a hazard if the integrity of the piles are compromised. This also makes aisles, like the yarn aisle, darker/dimmer because the piles of product block the overhead lights. When it comes to products like yarn, good lighting is incredibly important as it helps customers see the colors of the yarn available. This is also a hazard for those with visual impairment who may not see well in dim lighting conditions. Combine this with the shelf displays and pegs that stick out and this is a major safety hazard.

Second, and the real reason I am posting this review:

The customer service here is attrocious. Rather than using barcodes and a computer database to determine pricing of products like most modern stores, the prices of products are placed on individual products via sticker guns.

We picked up an item that was labeled as being $2.99. When we brought it to the register, we were told the item was, in fact, $19.99 and that they would not honor the advertised price. While I understand that pricing errors happen, as a customer, I expect to pay the price that is advertised on the product.

The employees were incredibly rude. They refused to make eye contact when we were speaking to them (and instead, opted to turn their backs away from us). When the assistant manager was called over to assist us, the employee who had been "helping" us accused us of yelling. The failure to honor advertised prices combined with the false accusations was completely unacceptable.

This is not the first time I have had an issue with this store that required me to contact customer service. In December, I contacted customer service because staff did nothing to control or direct the massive lines of customers at the register. This resulted in me ending up in the back of the line multiple times. This will, however, be the last time I will have an issue with this location because I refuse to return to this...

Today I decided to take a trip to the Hobby Lobby in Totowa, NJ, to gather some supplies for a project I'm working on. While I was shopping , I saw that the photo boxes I wanted were 50% off! Ecstatic, I grabbed five of them and headed to checkout. When the cashier got to the photo boxes, I stopped her from entering the sticker price and told her that I had seen them behind a "50% off" sign. She stopped entering the prices, and leafed through the store circular to find the discount. By this time, the manager on duty had approached and asked what was happening, so the cashier told her about the sale. Instead of calling over radio to confirm what I'd seen, or honoring the discount in good faith, the manager instead proceeded to argue with me about how these particular boxes were not on sale, and I must have been mistaken. I told her I had seen them behind a sale sign, and was nastily informed that I "must have read it wrong", and that it "must apply to other items, but not this one." She continued to nastily tell me, multiple times, that I was wrong and she was right. Because I was on my lunch break and couldn't waste more time arguing with the hostile manager, I asked the cashier to remove the controversial items. Once I left, I did a quick check on the Hobby Lobby website to discover that the boxes WERE, in fact, 50% off. I can't speak for how Hobby Lobby trains their employees, but the manager's complete condescension and argumentative demeanor were completely uncalled for; especially since not only was she wrong, but she never even bothered to humor me and see if maybe I was right (which I was). Quick tip on people skills and customer service training: berating your customers and point-blank telling them they're wrong are the fast track to losing customers. I'll be finishing up this and all future projects at their competitor stores, where I'm used to interacting with friendly and helpful...

If I could give them -5 stars I would. From the moment my friend and I were at the registry, the cashier says: This items are not on sale. First of all, did we ask for the price? did we ask for a discount? did we tell you that we had seen this items on sale? Do we look like we need money? NO so don't address me as if I am a cheap person begging for money when I am in fact buying flowers for my wedding. I pay with a 40% discount they had at the store. Then my friend proceeds to pay and because we were together the cashier says you can only use one coupon per day, and calls the manager even without us making a show about it, all I said was: I was here last week and made 2 transactions and use the coupon twice with the same cashier. and last week the cashier who helped me was the one who suggested looking into their website for a coupon, and he did allow me to do two transactions. I told her, is not like if the cashier knows that is the same person buying. Then tells the manager, they already bought something and her and her boyfriend use the coupon once already. The manager is a very disrespectful lady as well that just says I am not aware of the problem, what is the problem, Oh I wasn't informed I apologize. No you do not feel sorry at all or apologize if you are not willing to go above and beyond for your customers. Not going back to this hobby lobby, Lorna was very disrespectful and her...