Jennifer Furniture — Attraction in Town of Babylon

5 stars for store and salesperson, 3 for delivery. We were looking for a sleeper sofa that had a comfortable, sturdy bed that was not too low to the ground for when my disabled relative came to visit. We have bought sleeper sofas from Jennifer in the past and were very pleased with our purchases, so decided to go there again. Everett helped us find a wonderful couch that was within our budget and fit all our needs. He took the time to make sure we were happy with our purchase in every way. The problem came when it came time for delivery. The couch arrived later than promised. Normally that would not be a problem, but this relative was coming and there was no other place she would be able to sleep. I reached out to Everett and he checked on the issue. The couch was then able to arrive on time; however, even though the paperwork said the couch needed to be assembled on site in the room itself (due to an older, narrow doorway into that room), and also, when I filled out the online form for the delivery, I reiterated the couch needed to be assembled on site, the delivery company the head office (?) chose to deliver the couch was not one that does on site assembly. It only delivered fully assembled units. If I hadn't been vigilant about it and called to confirm the assembly would take place, it would have been a big mess. Once I realized what was happening, I reached out to Everett. Everett again worked on my behalf to get the correct delivery agency to contact me. He let me know if I did not hear anything, within 36 hours, to call him, even though it was his day off. I had not heard and called Everett. Both Everett and his manager John worked together to make sure my couch was delivered on time and able to be assembled onsite in the room itself before my relative arrived. The delivery person himself was very friendly, professional and did beautiful clean up. I have no issues with him, the only issue was in getting the correct delivery company that does the onsite assembly to actually deliver the couch in the time that was necessary. I am very grateful to Everett not only for helping us find a wonderful couch, but going out of his way, even on his day off, to make sure it arrived correctly and on time and I appreciate that his manager John took the time to help as well. Not all companies do this once a sale is complete. Jennifer hopefully appreciates that they have wonderful workers with Everett and John. The couch itself is comfortable, beautiful and my relative said it was the best sofa bed they have...

Please be aware of who Jennifer Furniture uses for their shipping company. They use Metropolitan Warehouse Delivery and they are the absolute worst and most unreliable company you can work with. We bought a couch on February 13th at the Farmingdale Jennifer Furniture. We knew we would have a wait due to the pandemic- no problem. The problem started when our couch came in and Jennifer Furniture would not set up delivery without payment in full. That was on May 1st. Delivery was set for Saturday May 8th. We sat home all day waiting for the couch that never was delivered! The company reported that they sat outside of our house for 20 minutes and left because nobody was home. In fact, they took a picture of the front of our house for proof and the picture showed our front door wide open and both cars in the driveway. Aren't those all the signs that someone is home? The drivers lied and never tried to deliver the couch. In fact, my husband and I, who were home waiting for the couch, saw a box truck drive up and down the block but never stop. After calling Lance, the manager at Jennifer Furniture, and the manager of Metropolitan and being furious for being lied to, another deliver was set up for May 15th. Well...we made sure someone was home to cover our window of 12-4 and nobody came! I called the warehouse 5 times and was told we were stop 10 and they were on stop 5....then stop 7... I called so many times that the girl answering the phone greeted me by name. At 7:30 pm I called one last time and the girl said they were on stop 11. I told her we were stop 10 and she said the drivers tried to call me but I didn't answer my phone so they said we weren't home and went onto stop 11. My cell phone never left my hands all day and we didn't have any missed calls.

I can't believe Jennifer Furniture would do business with this shipping company. At this point we DO NOT want the couch and will be battling for a refund. This is not how we do our business! Please...please do not shop at Jennifer Furniture if they are using this shipping company. If you read reviews online for Metropolitan Delivery, most people have a similar story. I feel bad for the nice sales guy who helped us, but we will NEVER shop there again and we hope they do the right thing...

So Happy with the Quality of Service and Product that We Received from Jennifer Furniture at Broad Hollow Road in Farmingdale, Long Island.

My wife and I are so happy with the purchase if our sofa be. We had a long list of criteria to be met for the purchase of the crowning piece of furniture for our new home. After scouring the internet and physically checking other retailers, I had begun to think we would have to just settle for half of the specs we were looking for in the item which was to be the crowning centerpiece to our living room.

Fortunately, Hussein and the team at Jennifer Furniture proved me wrong when they presented my wife and I the sofa bed that matched all that we had on our list and surpassed my expectations in size, quality, aesthetics, and cost (which was very fair for what we were getting). Also, because Jennifer Furniture’s manufactures its own sofa beds as opposed to only acting as a retailer, the inner mechanism was not generic and had extra perks in that the head part could be adjusted independently, and the mattress was not a generic slab as we had seen in another nearby retailer just before walking into Jennifer Furniture.

On delivery day, the two deliverymen arrived right on time; they were fast and methodical, BUT also super careful while handling our oversized and extra heavy sofa bed to ensure there would be no damage to it or our home. They had no issues when it would not fit through our doorway. With tools they had on hand just in case, they carefully removed the door to get it through the doorway and securely replaced the door. Afterward, the door seemed to have never been removed in the first place. The delivery men were professional, polite and even asked us at the end if there was anything else that they could do to be of service before they left.

I would definitely recommend Jennifer Furniture to my...