South Shore Nissan — Attraction in Town of Babylon

I bought a Rogue on Monday (Sept 4), allegedly certified pre-owned. I was so exhausted and worn down by the end of the process that I just started to drive home immediately after getting the car. The check engine light went off half way to my house. From the dealership. Literally haven’t been in this car for more than 20 minutes. The car was so empty on gas that I had fo pull off the expressway and as soon as I did the car was freaking out and didn’t let me go over 20mph until I filled it up. The alert for low battery went off for the key fob. Both of those things I would’ve just let go but the check engine light? I’m EXTREMELY concerned about the safety of this car. I have no idea if this is something small or something that’s a significant issue.

Overall, this has been a remarkably terrible experience car shopping. My sales person (Erika) was great and worked with me, but the car itself leaves much to be desired.

I called a little over an hour ago but no one’s returned my call yet. I really needed a reliable car and instead I got another huge, expensive headache.

P.S. found this pretty big chipped paint mark on the back of the car just now. Did not notice this at the dealership and no one pointed it out to me either.

11/17 UPDATE in chronological order: Not really sure why they bothered to respond to me on here publicly because I emailed that email twice and got precisely no response whatsoever. So with regard to the actual car and its continued issues: fixing the chip was $600. That’s money that I had to spend on a car that came “certified pre-owned.” Whatever that means.

I parked the car yesterday and turns out the “automatic” headlines are only automatic when they’re in the mood to be, which is apparently not always. So they drained my battery overnight. Thankfully I do have AAA who jump started my car but then I had to take time out of my workday to drive the car a bit to recharge. The AAA guy said to manually turn the headlights on and off, which I know is going to land me with a ticket at some point and honestly I do not know who certified this car or if the certification is generally a scam in the first place because this car has been nothing but a massive headache and I regret coming to this dealership so, so much.

Not to mention for the privilege of taking on a headache and huge problem, they charged me well over the sticker price online. So not only is the car a lemon, they overcharged for it, too. For the problems this car has, they should’ve paid ME to take this off their hands.

So now instead of having a reliable vehicle, I have to take the car in to the dealership to deal with the brand new and delightful error message on my dashboard about the headlights when they only work on Mondays through Fridays, days I have to work, take time out of my day that I actually don’t have, and I don’t expect this car to get any better. I cannot express into words how much I recommend anyone reading this, even if I personally hate you, to avoid this dealership entirely. They’ve been awful and this car has been, too. I don’t know how to fix the level of headache this car has been, but I’m going to try. I regret buying this car...

Had a really, really, really bad experience here. This is the most Inexperience dealership I have ever dealt with.

I had called in and inquired about the breakdown of the total cost for the car. The representative gave a bunch of numbers which did not match what I saw posted online, so I told her to email me those numbers. Her response was “Will this be a waste of my time? Are you actually committed to buying it?” With an attitude. How funny and ironic, as we are the ones wasting our time (10hours+).

Anyway, I then got connected with Kerry, Arnold, and Justin. The “manager”, finance guy, and sales rep. After our conversation we’ve agreed on the price. And then I was told to email a few documents over (Insurance binder/RTA), I sent everything required. Then I was told to come down and just bring the checks. I’ve confirmed multiple times on what I need to bring down, they both assured me just bring the payment and IDs.

We are from Boston. Again, I’ve asked Justin and their manager Kerry to confirm multiple times if the plates are all set as I will be DRIVING 5 hours there to pick up and 5 hours back home. They both guaranteed everything is all set, temporary plates will be provided, and that I will get my MA Plates in the mail.

Upon arrival, we had to wait about 30minutes before seeing the little finance guy “Arnold” I believe his name was? He slaps a piece of paper stating why they cannot release the vehicle due to Boston DMV requirements, and says we’ll need to go back to Boston to submit all these paperwork and get the plates ourselves. The manner in which he delivered this news almost seems as if we’re the ones in the wrong. We explained that we spoke with Kerry and Justin who assured us this will not be a problem.

Arnold offered no resolution, nor was he even remotely understanding of our situation, and continues to point at the paper stating reasons they cannot release the car. Not sure if he’s capable of comprehending that this was never brought up during our discussions prior to coming. Nissan Finance does not work together with Sales. They should have confirmed all of this prior to asking us to come down.

Something else to note, during this entire time, Justin was running back and forth trying to get information for us from Kerry who just appears to be hiding and not wanting to see us. My wife and I were there for literally 2 hours.

This place is a total waste of time, do not trust anyone here.

The 1 star I would give to Justin, he actually tried to think of a resolution for this (offered to drive my car to me once I mail them the plates). We thought about it but declined this option due to how unprofessional everything was up to this point.

TLDR Manager tells us to come down, knowing we’re 5 hours out, upon arrival she hid and never showed her face. Waste of 10 hours.

They knew exactly where we were coming from before asking us to come down. They also explicitly stated that they will handle DMV paper work and plates, and that my MA plates will be mailed (text message...

This dealership is the absolute worst. DO NOT BUY A CAR FROM HERE. They have you come in and they make you think that your getting something great. but in the end you are just going to be stuck with hardship and disappointment. my father went in to this dealership to get a car 2 months ago. the sales guy troy pretended like he was a good guy and helping my dad get a great deal. that was not the case. found out he charged more that what the car was worth. and the car wasn't even serviced before leaving the shop after we was told it was. for about a month in a hold we tried to get a hold of troy the man that sold my father the car because nothing he said was true. there was issues with the truck and the monthly payment wasn't what TROY stated it would be. down to the issues with the truck 4 weeks ago we brought it in for an issue in the front end and the dealer ship didn't warranty the parts out the internally paid for it. what does that mean you wondering that means that part of the car no other Nissan can touch because it wasn't warranted out. went back the 2 time and they swore nothing is wrong with the car and we bring it to another Nissan. at that Nissan they told us and stated the issues with the truck and told us we had to go back to south shore cause they are the only ones who can touch it. so back we go to JIM the SERVICE MANAGER. well Jim is not a nice guy and he takes advantage of the customers. at that point he kept saying nothing was wrong they took it for ride and heard a noise. the took the truck in a re fixed the problem on the parts that were originally fix cause it wasn't done correctly. then we took it for a test drive again and the Nosie was still there after hours of going back and forth for our 3 time there complain about the truck not being fixed and something being wrong. this week we went to Bayshore Nissan and they fixed was south shore didn't want to touch. there original problem. this place does not care about there customers but the money they get. they can screw you 5 ways to hell and laugh about it at the...