Ronny's Jewelry — Attraction in Town of Brookhaven

I came to Ronny's Jewelry a week or two ago for what I thought would be a simple job. Getting the battery replaced in my watch. The staff was friendly, which was a nice first impression since it was my first time stopping in. I asked the man behind the counter if they did battery swaps, and was surprised when he told me it would take two days. Usually (in my experience), this is something a jeweler can do in about 10 minutes, but I figured maybe they were backed up or out of the right batteries, so I gave them the benefit of the doubt and left my watch with them.

The weekend came and went, and I couldn’t make it back to the shop on the day they said it would be ready. Monday was Memorial Day, so I planned to stop in Tuesday. Before heading over, I gave them a call, mostly because I found it strange they hadn’t contacted me yet. The person I spoke to told me the watch wouldn’t be ready until that Friday. At this point, they’d already had it for four days. I couldn’t believe it would take over a week to change a battery, but again, I gave them the benefit of the doubt.

On Friday, I got out of work early and figured I’d swing by and finally pick up my watch. As soon as I walked in, the same man immediately apologized from across the room, saying he’d left “his whole package of jobs on his kitchen table". I was starting to lose my patience, but he reassured me that if I came back the next morning, he’d definitely have it ready.

So Saturday rolls around, now nine days since I first dropped off the watch. I walk in, and he greets me with another apology, hands me my watch, and tells me his “watch guy couldn’t open it", telling me that my Movado watch needs to be taken to an authorized dealer who has a special tool to open the back.

At the end of this whole ordeal, nine days, three in-person visits, and a phone call—I left with nothing but wasted time and frustration. I brought the watch home, looked up a video, and swapped out the battery myself in five minutes.

In the end, what really bothered me wasn’t that they couldn’t do the job (maybe the thing about a special Movado tool is true, I don’t know) but that they couldn’t just be honest with me from the start. Instead, I spent over a week chasing down a watch for a job they never ended up doing. The ordeal left me so annoyed that I felt like I needed to leave a review, making this the first negative google review...

I cannot say enough good things about Ronny’s Jewelry! Over the years, I’ve purchased several pieces for myself, my wife, and even my son, and every experience has been nothing short of exceptional. The quality of the jewelry is outstanding, and their attention to detail is evident in every item.

What truly sets Ronny’s Jewelry apart is their custom work. They’ve created stunning, one-of-a-kind pieces for us that perfectly for the boxing culture apart of our family. The team took the time to listen to our ideas and brought them to life with incredible craftsmanship.

On top of all this, the customer service is top-notch. They treat you like family from the moment you walk in, making every visit an absolute pleasure. If you’re looking for high-quality jewelry and a team that genuinely cares about their customers, Ronny’s Jewelry is the place to go. Highly...

This was my 1st time at Ronny's jewelry. And it was a great experience. The staff treats you with the utmost respect and they're there to attend to your every need. Ronny himself was there and is very friendly to all his customers. He remembered my cousin who referred me to him and even gave me a discount for my girlfriend's jewelry. The diamonds are beautiful with the most brilliance I've ever seen. The gold ranges from 10k all the way up. There were so many varieties and styles of chains with a shine that I didn't know gold could have. Ronny's jewelry will be the only place I ever go to from now on to get jewelry for my family my fiancé and my kids. Once you go there you will become a lifetime customer as well,...