SEPHORA — Attraction in Town of Cheektowaga

An employee here was so pushy and annoying I will never return to this specific Sephora. I went with my daughter yesterday to spend her birthday money. We came all the way from Rochester and were so excited since we don’t have a Sephora near our town and haven’t been in years. We had so much fun looking around the store and finding products and finally went to check out. The woman at the counter seemed to be a manager but I have no way of being sure. After scanning our items she asked for my phone number and I let her know I don’t give my phone number to businesses (it’s a weird thing I do I know it’s strange and I’m used to the regular push back from retail workers, a moment of awkwardness and then they quickly move on). The amount of attitude this woman gave me for not wanting to give my phone number and sign up for rewards was unbelievable. She shot me daggers and did not say two words to me after. Whatever, I’m not sensitive and I don’t care all too much so we walked out and I didn’t think twice. I tried to give the store a second chance today with my mother this time and once again at check out there was that same woman. She was aggressive with my mom for not wanting to sign up for rewards and continued to press after my mother politely refused more than once until my mom finally gave in. My mom was extremely uncomfortable with the whole interaction and felt guilty about giving out her phone number when she chooses not to give it out on principal. ( again we know that’s strange and are used to the pushback but continuing to push after being told no by a customer is such strange behavior) At the end of checking out she then had the audacity to ask my mom for a tip at the end of the transaction, the kind you give out at restaurants to servers. The employee made two separate comments about how my mother “accidentally” chose to skip the tip option when my mom pressed no. I am all for tipping culture, I know it’s how some service workers make a living but I am currently unaware of Sephora employees working on tips. All in all the woman made us feel uncomfortable and not great about spending a significant amount of money in her store over two days. Sephora already charges boutique prices without a true boutique experience, it’s not my favorite place to go but this woman made both shopping experiences completely unpleasant. Other than this annoying woman, it was a normal Sephora with average products. If you see a blond Karen looking woman at that store run the other way before she tries to ask...

At this point I wish I could give them no stars and I will be writing a blog about them complaining to Corporate and all. I go to this Sephora so often my points speak for its self I have some off thousand points because I spend money. My husband and I were looking at perfumes and the manager snuck up on us like we were doing something wrong and I told her I just want to know how big the perfumes are in the sample box because the lipsticks are a decent size and she was very rude and replied “well they are samples so they look like samples.” Today I went in Sephora I wanted to see the price on some liquid eyelash stuff to help grow the eyelashes so I found it and was reading the back of it it was on the lower shelf so I had to bend down to get it and as I was reading it one of the workers came up behind me and said I’d there something I can help you with very rudely and I told her no I’m fine thank you she pretended to stalk something behind me and when I put what I was looking at back she went behind me and fixed what I was looking at like she had nothing better to do. I then went to the other side of the store and was looking st the pallets I turned around and she was right there acting as if she wasn’t following me. So I finally decided to get some concealer, the lady who checked me out was very rude. I was so offended and I shop there all the time. I’m dark skinned an African American woman and Bangladeshi but in the eyes of others because of my skin they see a black girl I also look very young although I’m 29 a mother of two a wife and I am an insurance agent, to make me feel as though I would steal something or am stealing something is offensive I make double their salary and I know for sure I make more than their managers salary. I couldn’t believe it! Collecting palettes is a hobby of mines I legit spend so much money at Sephora I have an entire walk in closet filled with make-up! Tbh I will never go back to that Sephora again they are RACIST on top of being RUDE! I hate that store with the...

I came to get new makeup. I told their sales rep/makeup artist Nazifa that I had about a $100 budget for the basics but willing to go as far as $120. Her makeup work was amazing, however, her selling ethics were not. She showed me makeup that she claimed were sephora brand and cheaper but effective. She told me specifically that it would come up to around $125 ish and that only one item was designer. I thanked her and went to check out. It turns out when she was collecting the makeup she decided to trade 3 or 4 of the items with designer brands and jack up my price to about $320. I informed the cashier (who I forgot the name of. He was a male, I think he was wearing eyeliner and he had blonde hair with blonde roots but we will get back to him later) of what happened and he looked extremely upset like whatever happened with Nazifa was a repeat offence or happened before. He helped me get the price down to about $120-130 and called Nazifa to the cash register. He made her apologize (which from her did not sound genuine) and as we were leaving he was talking to her in a low tone. Now I wanted to give Nazifa the benefit of the doubt but if feel like what she pulled was something shes attempted in the past. I don't know if she did the same in the NYC store she was from but shame on her for trying to scam a college student. Cashier guy, I have no idea what your name is and I tried reading the receipt in its entirety for your name and I think it would be weird to call and ask for your name. But thank you so much. I was the person who you cashed out at the galleria location around 5 PM last Sunday. If it helps anyone who can give you a raise or some sort of brownie points figure out who you are, I used my membership card and redeemed my birthday present I got for my 2/18 birthday to get the eyeliner and lipstick samples. You really helped me out a lot and I honestly hope you get whatever promotionnor raise you want in the future because you're...