SEPHORA — Attraction in Town of Clarkstown

I love Sephora, I am a big fan of you, but today you broke my heart. I had appointment Charlotte Tilbury exclusive in store event, the description was «Discover and try the latest products and trends from your favorite brands at this exclusive, open house event. » I was very excited. When I came the employee explained that it is not technically event, but the Sephora worker are trained and acknowledged about the brand, so she can find someone, who can tell me about Charlotte Tilbury. Ok, it was not what I expected, but I would love to know more about the brand I want to try. At last The very nice girl came to me and start to show different products, I asked her some questions. She was really experienced and knew a lot of. I was going to buy the mascara, concealer, something else. Even annoying questions on her radio didn’t ruin the consultation (all the time someone was asking her where she is and she was asking she is still with the customer). In less then 10 minutes after another «radio talking» in the middle of the conversation she said «okey, now you can try the products if you have any questions, you can ask me » and turned to another customer. Honestly - this not what I expect from « exclusive event » which for I need a confirmation number. I was very disappointed and upset. I didn’t buy anything. So please, explain - that was how it suppose to be or something went wrong? This is second time this Sephora makes me disappointed - other time they put on hold the wrong product so I lost my time to drive and realize that. But I understand, human factor, it happens, the employee was very nice - so I was fine. But not two times in a...

This past Friday, I went to Sephora Nanuet, looking to spend a fair amount on some new makeup. No one ackowledged me when I walked in. The store was not particularly crowded, and there were plenty of staff on the floor. I looked around for a while and finally found the section I was looking for. I picked up a tester of foundation -- it was filthy. Makeup was dried and glommed all over the bottle, and it was covered in dirty fingerprints. Thinking that this must have been a fluke, I picked up another tester. Same thing. Every tester that I looked at was in desperate need of cleaning. The staff seemed to be having a good time hanging out with their friends, but no one really appeared to be working. In section after section, the testers were covered in makeup and finger prints. I finally found a sealed lipstick that looked like a good color, quickly paid for it and left. (I wasn't about to try it on) This store is a disaster. Since people are coming in to try on makeup, it needs to be extremely clean. If the Health Inspector walked in, the store would probably...

I would like to commend Patricia at Sephora for providing an outstanding customer experience during our recent visit. From the moment we entered the store, she made a genuine effort to ensure we felt welcome and supported.

My partner, who only speaks Spanish and was visiting a makeup store for the first time, was initially a bit nervous. Patricia immediately put him at ease by engaging with him in Spanish and taking the time to understand his needs. Her warm, respectful, and professional approach made a meaningful impact—she not only helped him feel confident but also guided him to select the best products for his needs.

Patricia exemplifies excellent customer service and inclusivity. Her ability to connect with customers and create a positive, personalized experience truly sets her apart. Sephora is fortunate to have such a dedicated and empathetic team member.

Thank you, Patricia, for going...