Macy's — Attraction in Town of Colonie

First and foremost, I would like to thank everyone for the excellent customer service and expedient resolution to a mistake that I tribute to my indecisiveness.

I walked into the store to browse for shoe for my mom on the discount racks at 9:20 p.m.; knowing that the store closes along with the the rest of Colonie Center Mall at 9:30!

I really did not expect to find anything. Customer service associate, Steve Miller assisted me by telling me about what shoes were leather or summer styled.

I found a shoe, and he scanned it and found that there was a mate for it! It was a short boot by Calvin Klein that was significantly discounted from its original price.

I hem and hawed about buying it, but Mr. Miller helped cement my decision by explaining that it’s a solid leather shoe by a known designer.

Upon agreeing, as we walked to the cash register for me to purchase, Steve found that there was only one shoe in the box. I had inadvertently put the original shoe back on the self!

This action kind of set the tone for what happened. Steven searched the rack and found the shoe! It’s now past 9:30 and he was unsure whether the registers closed. As we approached a register, he asked an associate, who told him that the register had not shut down! The shoe was closer to being mine!

I was asked if I had a plenti card (I do) and Steve and another customer service associate, Emetyme scanned the card and the box and the shoe was further discounted! It was meant to be!!

Happily, with shoes in my hand, I walk out the store past 9:30 p.m. to my car. For some inexplicable reason, when I get in the car, I open the box to marvel at my sale of the century!

There, in the box, was one of the shoes and in place of the other, a sneaker!

Panicked, I screamed and drove to the door that just locked behind me and knocked on the door. Inside, staff were preparing to leave, and one person came over to the door as I waved a sneaker at him from on the outside.

He told me to hold on, and while he disappeared, I assumed to find someone who could help unlock the door, a young woman approached me from behind, and with a gentle and calm demeanor, asked me what happened. I explained the situation to her in a panic and she calmly told me that they were looking for someone who could possibly help me.

She told me that only a manager could open the door and told me that if they couldn’t help me tonight, that I could gladly come back in the morning. I guess by the look in my face and the panic in my explanation told her that I wasn’t budging.

She said that she worked in the office and pulled out her phone, I guess to call someone. She talked to me and in a few minutes a gentleman, who all called Frank came to the door.

The young lady took the initiave to explain to Frank the situation and even told him about me telling her that I didn’t even remember getting my change (only $3.32).

Frank addressed the young lady by her first name Liz, as he took the box and told me to give him a minute. In less than 10 minutes, Liz and I saw Frank with the box.

Liz brightly commented that he probably found the shoe.

And to my surprise, he did! In addition he gave me the box with the correct shoes and the $3.32 change.

I was completely shocked, happy, surprised and honored that, as the time was approaching 10:00 pm, how everyone took the time to help me. Even Steve came came to the door and profusely apologized for the mixup.

I was treated like a customer who was a VIP; not someone who just spent less than $60.00!

My reason for writing this is because I believe that when you receive customer service above and beyond what you would imagine, you let others know of your experience; especially given the times in which we live, where everyday you hear something negative going in the world.

My personal thanks to Ms. Liz Brady, who after the resolution, walked back to her car ( she was off the clock), Mr. Steven Miller, who patiently helped me with the purchase, and men’s department manager, Mr. Frank Marra.

Thank you...

Going by way of Toy's R Us 2018 After more then 40 years of Macy's being my "Go To Store" I am going to have to rethink my loyalty. My dissatisfaction actually started a while ago when my "Loyalty coupons" started to no longer be useful on sale items. Half the fun of shopping is being able to use your coupons. They should take a lesson from JC Penny when they almost put themselves out of business cutting out there coupons. Wake up Macy's.... That aside the reason for this poor review today was the fact that I went to Macy's to get an EVEN exchange on a pair of Levis. Thought they had been purchased in December for Christmas however they were purchased eariler ( I do my shopping early for the holiday. Anyway they were the wrong size. Just kept forgetting to bring them with me. I get to the store to exchange the 513 jeans for the EXACT same pair of pants except a different size. Because the purchase was over 180 days ( this is a new change for them) they said all they could do is send me a check in the mail for the pants at the lowest price the jeans had sold for in the past year. I mean really??? I wasn't looking for money all I wanted was an EXACT EVEN exchange for the EXACT same item..just a different size. Are you kidding me???? I ,mean these people thought it was better to jerk me around after 45 years of loyal patronage. REally??? This is not like I was returning some old ..used piece of clothing... this was BRAND NEW WITH TAGS and all I wanted was an even exchange. With all the challenges the brick and mortar stores are facing one of the thing Macy's had going for them was customer service. I see they are no longer interested in that. Well Macy's employee's get ready to get on the unemployment line with all the Toy's R Us employees... If you have no customer service I have no reason to deal with you.

My return Solution:

I left the store upset with the absurdity of not being able to exchange exact brand new item with tags for the exact same item in a different size. I went home, got on line, ordered the Levis in the size I wanted. Had them delivered. Took the wrong size identical Levis back to the store with the NEW receipt and returned them. Yes, it was a bit of a PITA but I got exactly what I wanted. The right size Levis. Also fast forward 6 years later I have not been back to the store since that absolutely absurd return exchange fiasco , Forty years of loyal shopping down the drain. ...

Busy and bustling with people and wonderful fragrances. Went to the clinique counter to buy foundation and they didn't have my color. The clerk was super busy on the phone sale. I was patient. She picked a new color for me, but said I couldn't sample them.

Clinique's policy is no testing for fear of covid Transmission. So I said why cant you squeeze a dribble on my hand. She said something could happen or the bottle accidentally touch my skin. So she got the Q-tips out, then the foundation, then a piece of glass. She squeezed some on a long piece of glass, then smeared it with the Q-tip. She told me to look in the mirror while she held the glass in front of my face and said don't touch it.

She had 3 shades smeared on the glass. I picked one, but wanted to be sure this new color would be for me, especially at $31 an ounce. So as she was done smeaing it, I reached my hand out and asked may I have the Q-tip, because I really just wanted to smear it on my cheek. She said no and tossed it in the garbage. I wanted to dig in the garbage and grab it, because if I can hand her money for payment with no fear of COVID Transmission, then why couldn't she hand me a foundation soaked Q-tip without fear of spreading COVID?

Clinique I think its extreme for you to be that astringent. The hospitals aren't even that stringent. I went to the pediatric E.R. the night before and the doctor reached his bare hand out to me to shake it. As I reached my hand out to shake I asked are we supposed to be shaking hands. He said, "its fine. My hands are clen and I'm gonna wash my hands as soon as I leave here". So Clinique you need to tweek your tester sampling policy. Your products are all out in the open. Anyone can pick up a bottle and squeeze away before any staff even notices. So you really are not keeping the products free from Coronavirus in that regard, but overkill in sampling protocols that is just a turn off.

It's like telling me I cant try on the clothes before I purchase them, but you can't bring them back because of Corona. Does that make sense?. If Stewart's shops can let us sample ice cream on a clean spoon, for crying out loud, then Clinique should be able to to let us sample foundation on a clean Q-tip. Your staff could have allowed me to put on a glove and dribble it on my latex glove. C'mon Clinque I shouldn't have to give you ways to make...