Usherwood Office Technology — Attraction in Town of Colonie

From the start customer service has been a priority. Usherwood is attentive and helps solve problems efficiently. We recently moved and needed assistance with connecting our new device to our laptops for scanning, printing and fax purposes. An appointment was quickly scheduled with Eric Murphy who called John Osborn and had everything set up within the hour. It was better than I could have asked for - the support was comprehensive, considerate of our needs, and responsive to our situation. Our sales rep Bryan McLellan has also been a great contact for us and made our customer experience a very positive one. I definitely recommend Usherwood for quality and...

Usherwood Office Technology's Service Tech Eric Murphy was dispatched to Childhood Friends for our printer issues. He figured out the problem within minutes. He informed us that he had to order parts and he was not sure when they would be in, but reassured us that he would do his best. It was a Friday afternoon and we all know who the weekend holds up a lot of deliveries. We really need our printer daily, especially at this time. So we put an "out of order" on it and hoped for the best. First thing Monday morning, there was Eric with all the parts! He worked diligently and had everything up and running! We truly appreciate people and service like Eric...

Bryan McLellan is our representative from Usherwood and I could not be happier with the service we receive. Bryan checks in to ensure everything is working to suit our needs and to see if there is anything else he can assist with. He also keeps me updated if Usherwood has something new that would make my life easier. The one or two times I have reached out to him, he has responded immediately. I highly recommend Usherwood and Bryan. The technology and service...