Michaels — Attraction in Town of Hempstead

I don’t live near this Michaels so this is not my home-base, but I was looking for a particular item that according to the website only this store would have. So I called yesterday and THREE times someone answered and said please hold before even asking what I needed or waiting for me to respond. Each time I waited 10-15 minutes before hanging up and trying again. It was super annoying, but I figured maybe they had a bare bones staff since they were closing in an hour and a half. Which is not a good excuse, but fine...

Then I called today and finally I got to speak to someone and tell them what I was generally looking for (the brand). I attempted to tell them what I specifically needed, but was already put in hold. I then waited on the phone for 20 MINUTES before disconnecting. Not once did someone come back to the phone to give me a status update or even ask me the specific item I needed.

So at this point, I’m really frustrated, and I called back and asked to speak to a manager. The manager literally said he could see the area where my item was stocked from where he was standing. It took all of 5 minutes just to find out they didn’t even have it in the store despite the website saying they did. Furthermore, the manager didn’t even attempt to make it seem like he would address this issue with his employees. Overall, I am incredibly disappointed and surprised at the lack of customer service of this particular location. Though looking at other reviews, I can tell CS is not this store’s priority. What a shame.

I love the Michaels by my house, but this store really needs to pick up the slack. I would recommend going to another location if you...

I went there first time was a good experience for photo framing but went there twice disgusting experience I told the girl to show me frames after she had shown me how to lay the picture with a backing understood it then asked her to show me frames now she said I never asked her to show me the frames I was talking about the backing all this time and came on arguing with me when I told her this at the beginning that I want a nice frame I will decide it on that and she left during the argument leaving us like that then we talked to the store manager she also did not help me I explained the whole matter to her that the girl said to go to cvs we came back from there because they only do photo print out we don’t want that but I got surprised at what the manager said she said we don’t do print outs here did I ask her about print out? They answer without listening explained her I told her the whole matter she avoided us they were not co operative at all and behaved rude with me I don’t understand is this customer service? If manager behaves like this then where would we go should we call police or what? Why would an employee argue with a customer and why not a manger want to help a customer the matter is...

I love Michael's the store its self they have everything you need if you are artists and any school projects for the kids that have everything you need.

BUT THIS STORE IS HORRIBLE THERE'S ALWAYS A BIG LINE AT THE REGISTER THERE'S ALWAYS ONE PEROSN CHECKING EVERYONE OUT SOMETIMES 2 PERSON'S AND THE LINE IS SO LONG YOU HAVE TO WAIT OVER 29 MINUTES TO GET TO THE REGISTER TO PAY FOR YOUR ITEMS WHILE THERE'S ALOT OF EMPLOYEES BEHIND THE REGISTER AND ON THE FLOOR DO NOTHING ON THEY PHONES TEXTING OR LISTENING TO MUSIC AND WHEN YOU ASK FOR HELP TO FIND SOMETHING THE EMPLOYEE'S HAVE A ATTITUDE AND THEY TELL YOU IT'S NOT THEY DEPARTMENT THEY WORK AT TO ASK SOMEONE ELSE ITS RIDICULOUS THIS IS A ARTS AND CRAFT STORE IT'S NOT A BIG DEPARTMENT STORE THAT SELLS DIFFERENT TYPES OF PRODUCTS SO WHEN THEY TELL ME ITS NOT THEY DEPARTMENT ITS CRAZY.... I RECOMMEND TO GO TO.A DIFFERENT MICHAEL'S STORE THEN THIS STORE UNLESS YOU DONT MIND WAITING OVER 2O MINS TO CHECK OUT & YOU ARE WILLING TO FIND STUFF ON YOUR OWN WITH OUT...