CountryMax - Henrietta — Attraction in Town of Henrietta

THE THEATRICAL RELEASE... I really enjoy CountryMax especially since they have moved into their new store on W Henrietta Rd. The store is always clean and the staff are always friendly and there to assist without being bothersome. They have the best prices in town when it comes to our pet needs. They have a great variety of items for dogs, cats, small animals, horses, etc. They have a nice variety of live furry animals, reptiles, birds and fish as well. Check out CountryMax before you head to one of the other pet supply stores in town, I would bet CountryMax has what your looking for at a lower price.

THE DIRECTOR'S CUT... Their new store on W Henrietta Rd is really beautiful. They have a very nice selection of pretty much everything animal, plant and beer making supplies. From habitats to bird cages, fish tanks, dog and cat food, toys and so much more. Their prices are probably the best in town for your pet needs.

We mainly use them for our dog treats and toys as well as their self service dog wash. If you bring your own towels it will only cost you $10.80 including tax. You get up to 25 minutes in the dog wash, but we have gone over a little bit and they didn't charge us, it was like seven minutes. They have two stations in a closed off private room. They provide nice high bathing stations with shampoo, brushes, combs, blow dryer and of course vinyl aprons so you don't get soaked when you fur kid wants to shake out their coat. If you don't bring your own towels you can buy an artificial chamois for an additional $2.16 including tax. I would recommend you bring your own towels.

The store is always neat and clean. The shelves are stocked well and tidy. If you don't see an item on the shelf you can ask a staff member and sometimes it may be in the back not pulled out of a new shipment yet. The staff are always friendly and helpful, they don't hover over you like other stores do at times. They will ask if you need any assistance and then let you shop if you don't or will be glad to help if you do.

Their dog and cat food variety is quite large, both wet and dry. They carry several organic and holistic brands such as Wellness, EVO, Fromm, Taste of the Wild, Core and more. They also carry Fresh Pet as well. They have a wide variety of dog and cat toys, leashes, harnesses, leads, chew toys, raw hide, etc.

CountryMax also has your beer making needs covered as well. I am not greatly familiar with the lingo so bare with me. They carry a variety of yeasts, kettles, bottles, caps, cappers, hydrometer and other supplies.

They are not limited to just small animals, dogs cats and such. They also have items for horses, chickens, birds, fencing, plants, shrubs, and so much more.

Overall, I would recommend before you head to those other local pet stores check out CountryMax on W Henrietta Rd. It may save you some money and who doesn't like that? Even if you just want to window shop go and check them out. They are also a very pet friendly store. So bring your furry, scaly, feathered or I have even see a turtle walking with their humans.

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I bought 3 mice at this CountryMax about 2 weeks ago. The people in the pet department were incredibly helpful and knowledgeable...but they still get one star. Because they are too cheap to use healthy bedding for their small animals, such as CareFresh, they use wood shavings such as pine and cedar to save a few bucks. These are TOXIC to small animals, and cause illnesses such as Upper Respiratory Infections. 2 of my mice have an upper respiratory infection due to this, and they are getting progressively worse. I have spent upwards of $130 on vet visits and medications, all because this CountryMax wanted to save $2 on bedding. This is absolutely ridiculous. The workers seemed like they cared a lot about animals, but they are setting them up to die. I even called, and they refuse to help pay for what they have caused, which I do understand, but they refuse to even change the bedding. I have never yelled at workers in a store, but I am going to go to this location and show them what they have done to my mice, and I hope that seeing these poor animals and hearing their very labored breathing will convince them to become more humane. This will probably not happen, because of course saving a few dollars is more important than the lives of their animals...I am...

Fish Selection Horrible/Unlearned Staff My wife and I love Country Max stores but will never go to this one again. PLEASE TRAIN YOUR EMPLOYEES ABOUT PROPER FISH CARE! THEY ARE LIVING CREATURES AND NOT WORTHLESS JUST BECAUSE THEY'RE CHEAPER THAN A DOG/CAT! Their selection of fish and plants was terrible. Their staff, when questioned on feeding habits of certain species (Dwarf Puffers was the biggest shock) were completely wrong. For those in the hobby, DPs eat bloodworms, snails and are strickly carnivores. The staff said they fed them flakes. They looked sickly and colorless. We bought an Emperor Tetra from them that died 2 days later. In retrospect, she looked sickly too. While the rest of the store might be fine, when one section turns you off, it ruins the whole trip. Fix this and your store will be restored in our eyes. DON'T BUY FISH HERE UNTIL THIS...