Tiffany & Co. — Attraction in Town of North Hempstead

The customer service after sale is inefficient and so annoying. We went in for a resizing service. We were told there would be no charge; we’ll receive email/text update on the progress; and it would take at most two weeks. We heard NOTHING from them at all for two weeks. Almost made us think we left the wrong number/email. Two weeks later, we called, and they told us there would have been a charge for resizing but now they decided to waive it. And that’s why they haven’t started the process yet. And they told us it would take one more week at that point. It’s annoying that they never communicate anything with us. And they were clear about no charge back in the store but now it’s delayed because they’re busy waiving the charge? One more week passes, no words from them again (no surprise). We called again (it’s been 3 weeks). They told us it’s just gonna take two more weeks (at least 5 weeks in total???) without even a reason. The least they can do is to care enough to give us some update instead of us calling them every time and finding out nothing else but delay. Very...

I just walked out of the store and haven’t even pulled out of the lot yet; I need to give credit where it’s due.

I was looking for a gift for my niece and I was elegantly greeted by a salesperson named Marlene Starr. I told her a brief description of my ideal gift and she took me around the store, showing me different options and giving her personal opinions of each.

It was incredibly comfortable working with her. She was extremely patient with my constant mind-changing. She made sure to meet my requirements budget wise and style wise. As well, despite us being in a pandemic, she made sure to assert the rules of staying socially distant and not putting the jewelry on for me.

I ultimately ended up going far above my budget, but I couldn’t be happier. She showed me the value of each item I chose and I’m convinced that I will be going back to purchase both these items for myself.

Thank you, Marlene, for such an easy and safe experience at Tiffany & Co. at the Americana Manhasset and thank you for showing me the everlasting value these gifts will carry years...

I walked into Tiffany’s today after being notified that my repaired items were ready to be picked up. Without greeting, several associates proceeded to deliberately ignore me when I requested help and aggressively told me to have a seat. After sitting for around 10 minutes, all associates besides one that was helping a customer disappeared into the back and continued to ignore me while walking back and forth through the front. I even went up behind the lady who was being helped, hoping to grab her associate after she checked out, but the associate went on to run away from the counter and disappear into the back along with everyone else. For a company that “prioritizes” the customer, I felt virtually invisible in this encounter with store associates. Changing the free cleanings/repairs policy of Tiffany’s brand has effectively transformed the company into a cheap, profit-centric corporation that exploits customers and abuses the sentiment...