Saatva — Local services in Town of North Hempstead

This review is targeted at Saatva not the Manhasset location!!! I just want to say I had a great experience at the showing room but unfortunately my order was never processed after it was submitted which had nothing to do with the in store folks. They used the system as intended and this was confirmed when I contacted support. They had an internal system issue where my order was essentially stuck in processing. For nearly a month my order status never changed and we had perfectly timed it up with the gentleman in the store (again this had nothing to do with him… he was incredible and very welcoming). We timed this up since we were moving cross country so we did not have to sleep on the floor yet a company as prestigious as Saatva lost my order. That being said all they could do was give me a VERY partial refund and tell me they will put in a request to have it expedited but that’s all they can do. They told me that the production team has the last say on if they actually expedite it. Absolutely unreal. Loved my experience in store but absolutely cannot believe how much money and time I spent to be sleeping on an air mattress for potentially an...

Stopped in to check out the Saatva latex pillow recently. The Saatva staff member who assisted me, Alyssa, could not have been more knowledgable, helpful and patient. She showed me both the standard and high loft versions and assisted with placing my order. Since Saatva has a 45-day trial period to see if the pillow is the right match with the ability to return for a full refund, I ordered both versions to try them out. Happy to say that when I made my decision to keep the standard, I had no issue returning the high loft and ordering a second standard. Since there's a discount for ordering two pillows, Alyssa honored the discount offered. Clearly, the customer experience and service is a priority. Congrats on doing...

Amazing service. Incredibly helpful team member worked with us. We knew qualities in a mattress that we were looking for and he showed is options that best aligned with our needs. He was a wonderful guide. Very knowledgable and never once made us feel pressured. He answered all of our questions without hesitation. Seamless checkout experience. The viewing room and floor model mattresses were very clean. We liked that they used hygienic personal mattress and pillow covers for each customer to maintain cleanliness for all. Overall great...