Costello's Ace Hardware Massapequa Pk. — Attraction in Town of Oyster Bay

I would like to give a big Thank You to Steve and George for going the extra mile to help! I’ll try to make a long story short…my Dad recently passed away. My Mother wanted to BBQ but was overwhelmed with Dad’s big barrel charcoal grill. I went in last weekend to purchase a small gas grill for her. I drove my Dad’s pickup truck and went to Ace in Massapequa Park to buy “the perfect grill” for my Mom. Steve came right over and showed me all the grill options. I chose a weber gas grill. Steve said they don’t keep many grills in stock and they didn’t have it, but would order it for me. I explained I needed it today & asked if the floor model was In perfect working order for sale. Steve said yes! Him and George came right outside and not only out the grill into Dad’s pickup truck, but also showed me how to work the back hatch and cover. I got the grill to Mom’s house and noticed it was missing the ignition. I went back to the store, Steve took all my information showed me what to look for on the grill to take pictures for him to figure out what part was missing. Steve even called into the store on his day off to make sure my issue would be fixed. George came out to Mom’s house yesterday, installed the part and made sure the grill was “perfect” for Mom!

Thank you Steve and George! You helped us, educated us, and made sure we had an excellent experience!!

Thank You Costello’s...

Unfortunately, I must change my previous post due to my last experience. I had purchased a set of cabinet hinges, and the sales rep helped me look for them. We weren't sure that they would work, I was told that if they don't, you can return them. When I was checking out, I used my $5 birthday coupon. Of course, they weren't the correct type, so I returned them the very next day. Only to find out that they keep your $5 birthday coupon. I would like to know if corporate reimburses the store for My so called birthday coupon who gets 🤔 it ? The store should give you a store credit for a said amount of time. I always try to shop at local businesses, but why should I pay a little bit more if I am being treated the same or even less? Then a big box store...

For a quick item it's nice and convenient. Staff is knowledgeable and knows where everything is. But everything is more expensive than say Home Depot. My last 4 times going there has been only one person at the register and no less then 10-15 people online waiting to pay. The checkout is the worst part, slow and takes longer then shopping for your item. They have never opened a new register even when more people were on the checkout line then in the store. I cant understand that. Checkout is normally a 15-20...